Pascalia Agweli kawuor

Pascalia Agweli kawuor

Front Desk Receptionist at Novotel World Trade Centre
Lives in Dubai, United Arab Emirates
over 6 months ago

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A hard-working and dependable specialist with the ability to work well both independently and in a team. I have experience of working with different organizations as well as countries – in multicultural and multiethnic environments which has taught me the value of friendliness, tolerance, open-mindedness and thinking on my feet.

Experience

  • Front Desk Receptionist

    Novotel World Trade Centre - Dubai, United Arab Emirates

    Front Office reception
    October 2017 - Now

    Check and check out of guest Preparing guest bills, Closing city ledger , Charging the vcc if travel agent , Following up with due out list Greeting guest at the lobby Conducts shift briefings to ensure hotel activities and operational requirements are known. Responsible for the operational efficiency of all Front office areas during shift and the service delivery of those areas Handling complaints solving and addressing to the right person if required for further follow up Contribute to the incremental revenue through TSA (Up selling program) Front Office: Telephone operator

  • Telephone operator

    Crowne Plaza Dubai - Dubai, United Arab Emirates

    Back Office
    November 2015 - October 2017

    Knowledge of Opera QMS and Avaya systems Knowledge of telephone answering standard (internal and external) · · · · · · · · · Knowledge of centralized telephone system How to handle guest information. Handling guest reservations i.e. taking and checking booking via emails and on the phone Open and close telephone functionality on the hotel front office software. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Knows what action to take when an emergency call is required. How to check the Avaya

  • RECEPTION

    Beaumont Resort - Nairobi, Kenya

    Front Office reception
    September 2013 - January 2014

  • Reception

    Hotel Riverview - Nairobi, Kenya

    Front Office reception
    March 2013 - September 2015

Education

  • Diploma in tours and travel

    kenya institute of managment - Nairobi, Kenya

    June 2011 - May 2012

Languages

  • English
    Full professional
    80%
Connections
Nicholas Wamala
CONCIERGE at MERCURE HOTEL BARSHA HEIGHTS (DUSERVE)
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