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A hard-working and dependable specialist with the ability to work well both independently and in a team. I have experience of working with different organizations as well as countries – in multicultural and multiethnic environments which has taught me the value of friendliness, tolerance, open-mindedness and thinking on my feet.
Front Desk Receptionist
Novotel World Trade Centre - Dubai, United Arab EmiratesFront Office receptionOctober 2017 - Now · 1 year and 3 months
Check and check out of guest Preparing guest bills, Closing city ledger , Charging the vcc if travel agent , Following up with due out list Greeting guest at the lobby Conducts shift briefings to ensure hotel activities and operational requirements are known. Responsible for the operational efficiency of all Front office areas during shift and the service delivery of those areas Handling complaints solving and addressing to the right person if required for further follow up Contribute to the incremental revenue through TSA (Up selling program) Front Office: Telephone operator
Crowne Plaza Dubai - Dubai, United Arab EmiratesBack OfficeNovember 2015 - October 2017 · 1 year and 12 months
Knowledge of Opera QMS and Avaya systems Knowledge of telephone answering standard (internal and external) · · · · · · · · · Knowledge of centralized telephone system How to handle guest information. Handling guest reservations i.e. taking and checking booking via emails and on the phone Open and close telephone functionality on the hotel front office software. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Knows what action to take when an emergency call is required. How to check the Avaya
Beaumont Resort - Nairobi, KenyaFront Office receptionSeptember 2013 - January 2014 · 5 months
Hotel Riverview - Nairobi, KenyaFront Office receptionMarch 2013 - September 2015 · 2 years and 8 months
Diploma in tours and travel
kenya institute of managment - Nairobi, KenyaJune 2011 - May 2012
EnglishNative or fluent100%