Patricia Glück

Patricia Glück

Hospitality Management Consultant at Hotel Executive Solution
Lives in Paris, France
over 6 months ago

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About me

Professional Profile

Highly motivated and dynamic individual, with strong interpersonal and organizational skills and a keen ability to multitask a variety of challenges and responsibilities. I am confident that I can contribute to realizing a firm’s vision, due to my strong interpersonal abilities and my abilities in adapting to different cross-cultural environments.

Career Objectives

My short term career objective is to find a work placement in a luxury hospitality industry. I wish to strengthen my knowledge and skills in management and leadership. Then, I would like to work in a competitive and world-class environment that will allow me to be part of big projects such as hotel openings of the same group.
My vision is to expand people’s view of Hotel Industry not only as service-providing business but as a unique experience and people-oriented organization.

Experience

12 years and 4 months

  • Hospitality Management Consultant

    Hotel Executive Solution - Paris, France

    Consulting
    January 2016 - Now · 3 years and 2 months

    Specialized in Turnaround management and leading change Working for over a dozen of independent or franchised Parisian hotels other parts of my day-to-day activities are : general and operations management, revenue management, finance, HR and talent management, audit, total quality management as well as managing hotel reclassifications

  • Front Office Manager

    Oceania Paris Porte de Versailles - Paris, France

    Front Office reception
    January 2014 - June 2015 · 1 year and 6 months

    - Management of a team of 18 persons - In charge of the reservation department & accountancy of the hotel - In charge of the quality in the hotel (improved guest satisfaction Booking.com: staff score from 8.1 (666 comments) to 8.3 within 3 months (872 comments) between February and May 2014 and global score from 8.1 to 8.2 (based on 868 comments) - Global Review Index from 84% (march) to 86.6% (april) in 2014 - Set up new procedures leading to improve sales (parking +13% vs annual budget) and work efficiency (introduced new training program, presented by hotel director as “Best practices” during the “GM Forum” at the head office) - In charge of the operational training of the Front Office pre-opening team of Oceania Paris Roissy CDG

  • Front Office Manager

    Renaissance Paris Arc de Triomphe - Paris, France

    Front Office reception
    January 2013 - August 2013 · 8 months

    Persons) in absence of their Chief Concierge - Ensured that quality of services is in compliance with groups standards - Management of the Front Office staff and employee motivation on a day-to-day basis - In charge of welcoming VIP guests

  • Assistant Front Office Manager (2010 - 2012) and Front Office Coordinator (2010)

    Fraser Suites le Claridge Champs-Elysées - Paris, France

    Front Office reception
    September 2010 - May 2012 · 1 year and 9 months

    - Management of a team of 21 persons, Head of service - Improved guest comments collection per receptionist from 10 to 165 per month which improved overall satisfaction from 3.6 to 4.5/5 between 2011 and 2012 - Improved staff satisfaction from 72.3% to 95.8% between july and october 2011 - Improved global score on Booking.com from 7.6 to 8.2/10 within 14 months And improved staff score from 7.8 to 8.1 (based on 530 comments) - Organization of a common reception Fraser Suites Paris - Participated in obtaining the Hotel’s fifth star in 2011 - Second Price as “Frasian of the Year” in 2011 for the two Parisian entities

  • Front Office Coordinator (2010) and Apprenticeship (2007 – 2010)

    Fraser Suites Harmonie Paris la Défense - Paris, France

    Management Trainee
    August 2007 - July 2010 · 3 years

    - Human Resources and General Management (4 months): Implementation of a FAQ-section on Frasers Hospitality website, approved by Head office in Singapour - Cross-training in different departments for the total period of my apprenticeship: Front Office (2 years), Sales department (3 months), Accountancy (3 months), Reservations / Revenue Management (3 months)

  • HAT (2005) & Duty retail outlet manager (2006-2007)

    Disneyland Resort Paris - Marne-la-Vallée, France

    Other
    August 2005 - July 2007 · 2 years

    - Apprenticeship as leisure parc specialist (rides, catering, shops) - Duty Manager in a souvenir shop

  • Internship

    Kempinski Hotel Gravenbruch - Frankfurt, Germany

    Spa & Wellness
    May 2005 - July 2005 · 3 months

    - Three months Spa internship resulting in a part time contract

Education

Languages

5 languages

  • German

    Native or fluent

  • English

    Native or fluent

  • French

    Native or fluent

  • Spanish

    Limited working

  • Filipino

    Notions

Additional Information

1 information shared

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Connections
GIANCARLO PASTORE
FORMATORE SCRITTORE GIORNALISTA at CIPAS TM STRESA
Flavia Balas
Leisure and Corporate Event Coordinator at Courtyard by Marriott Paris La Defense West - Colombes
Mathieu Lombard
Adjoint Directeur des Opérations at SomnOO
View 6 connections
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