Patricia Lopez

Patricia Lopez

Revenue Manager at SmartRental Group
Lives in Madrid, Spain

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About me

3 years of experience in the position, starting in the tourism section until finishing in the medium and long stay section. Inside the sales and reservations department, I have also been able to strengthen my commercial, multitasking and communication skills, acquired within my experiences as a receptionist for 3 years. Currently, I am managing more than 1,000 rooms spread over 3 cities and classified into two different brands

Experience

9 years and 7 months

  • Revenue Manager

    SmartRental Group - Madrid, Spain

    Revenue Management
    April 2019 - Now · 5 years

    - reporting and data analysis - planning offers and identifying opportunities - sales strategy analysis and implementation of adjustments as appropriate - development and management of content on OTAs and own channel - benchmarking, competitor analysis and market demand analysis - installation and implementation of working tools (PMS, CRM, CMS) - market research together with the expansion department for future assets to be incorporated in the chain and product development. - coaching and team management

  • Assistant Director

    Casa Artusi Soc. Cons. A rl. - Italy

    Secretary / Executive Assistant
    May 2018 - August 2018 · 4 months

    - management of the international Interreg KeyQ+ Italy-Croatia project - guided tours of the museum - implementation and participation in fairs and congresses - creation and monitoring of RRSS

  • Multitasking Receptionist

    Hotel Iris Guadalajara - Guadalajara, Spain

    Reception
    January 2015 - May 2017 · 2 years and 5 months

    - check in and check out - providing information to the client about the hotel services and its surroundings - reception and management of reservations - telephone customer service and external calls. - coordination with floors and maintenance - occupancy control, price uploading to OTAs and online reputation check. - credit and supplier management and invoicing - night audits - bar/restaurant service

  • Au Pair

    No Procede - Manchester, United Kingdom

    Other
    January 2013 - August 2014 · 1 year and 8 months

    Taking care of children while I lived in an english environment and improving my english level.

  • Recepcionist (Intership)

    Hotel Ibis Guadalajara - Guadalajara, Spain

    Reception
    November 2010 - December 2010 · 2 months

    - check in and check out - providing information to the client about the hotel services and its surroundings - telephone customer service and external calls. - bar/restaurant service

Education

  • Postgraduate Certificate in Revenue Management and Digital Marketing

    CESAE Bussines &Tourism School

  • Curso de Experto en Revenue Management y Comunicación Hotelera 2.0

    CESAE Business & Tourism School - Madrid, Spain

    February 2018 - October 2018

Languages

3 languages

  • English

    Professional working

  • French

    Limited working

  • Italian

    Notions

Personal information

Nationalities

  • Spanish

Date of birth

July 12th 1989

Skills

6 skills

  • Availpro
  • BeOnPrice
  • BOOKASSIST
  • Millenium Othello
  • PMS Tesipro
  • Price Seeker
Following
Accor Hotels
Accor Hotels
Issy-les-Moulineaux, France
Melia Hotels International Edwardian Hotels London
Edwardian Hotels London
London, United Kingdom
Other members
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