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About me
3 years of experience in the position, starting in the tourism section until finishing in the medium and long stay section. Inside the sales and reservations department, I have also been able to strengthen my commercial, multitasking and communication skills, acquired within my experiences as a receptionist for 3 years. Currently, I am managing more than 1,000 rooms spread over 3 cities and classified into two different brands
Experience
9 years and 7 months
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Revenue Manager
SmartRental Group - Madrid, Spain
Revenue ManagementApril 2019 - Now · 5 years- reporting and data analysis - planning offers and identifying opportunities - sales strategy analysis and implementation of adjustments as appropriate - development and management of content on OTAs and own channel - benchmarking, competitor analysis and market demand analysis - installation and implementation of working tools (PMS, CRM, CMS) - market research together with the expansion department for future assets to be incorporated in the chain and product development. - coaching and team management
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Assistant Director
Casa Artusi Soc. Cons. A rl. - Italy
Secretary / Executive AssistantMay 2018 - August 2018 · 4 months- management of the international Interreg KeyQ+ Italy-Croatia project - guided tours of the museum - implementation and participation in fairs and congresses - creation and monitoring of RRSS
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Multitasking Receptionist
Hotel Iris Guadalajara - Guadalajara, Spain
ReceptionJanuary 2015 - May 2017 · 2 years and 5 months- check in and check out - providing information to the client about the hotel services and its surroundings - reception and management of reservations - telephone customer service and external calls. - coordination with floors and maintenance - occupancy control, price uploading to OTAs and online reputation check. - credit and supplier management and invoicing - night audits - bar/restaurant service
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Au Pair
No Procede - Manchester, United Kingdom
OtherJanuary 2013 - August 2014 · 1 year and 8 monthsTaking care of children while I lived in an english environment and improving my english level.
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Recepcionist (Intership)
Hotel Ibis Guadalajara - Guadalajara, Spain
ReceptionNovember 2010 - December 2010 · 2 months- check in and check out - providing information to the client about the hotel services and its surroundings - telephone customer service and external calls. - bar/restaurant service
Education
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Postgraduate Certificate in Revenue Management and Digital Marketing
CESAE Bussines &Tourism School
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Curso de Experto en Revenue Management y Comunicación Hotelera 2.0
CESAE Business & Tourism School - Madrid, Spain
February 2018 - October 2018
Languages
3 languages
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English
Professional working
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French
Limited working
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Italian
Notions
Personal information
Nationalities
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Spanish
Date of birth
July 12th 1989
Skills
6 skills
- Availpro
- BeOnPrice
- BOOKASSIST
- Millenium Othello
- PMS Tesipro
- Price Seeker
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