Patrick Tat Sang Yong

Patrick Tat Sang Yong

Teleservices - Senior Agent at Galaxy Macau
Lives in Macau
over 6 months ago

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Fast learner, confident, passionate, proactive, willing to take ownership and responsible.

Experience

  • Teleservices - Senior Agent

    Galaxy Macau - Macau

    Customer Service
    July 2015 - Now

    - Answer, acknowledge and process all guest calls - Contact respective department and personnel - Follow up guest request and deliver courtesy call - Record and deliver wake up call - Reservation Generator

  • Guest Service Agent - Acting Room Controller

    Hard Rock Hotel Singapore - Singapore

    Front Office reception
    February 2012 - June 2013

    - Group Service Coordinator - Daily Room Assignment - Information Consultant - Internal Call Coordinator

Education

Languages

  • Chinese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Malay
    Notions
    20%

Skills

  • Hotsos
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • Opera
Following
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Geneva, Switzerland
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