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Fast learner, confident, passionate, proactive, willing to take ownership and responsible.
Teleservices - Senior Agent
Galaxy Macau - MacauCustomer ServiceJuly 2015 - Now
- Answer, acknowledge and process all guest calls - Contact respective department and personnel - Follow up guest request and deliver courtesy call - Record and deliver wake up call - Reservation Generator
Guest Service Agent - Acting Room Controller
Hard Rock Hotel Singapore - SingaporeFront Office receptionFebruary 2012 - June 2013
- Group Service Coordinator - Daily Room Assignment - Information Consultant - Internal Call Coordinator
Bachelor Degree in Hotel and Tourism Management
KDU University College - School of Hospitality Tourism & Culinary Arts - Shah Alam, MalaysiaJuly 2013 - July 2015
Diploma in Hotel Management
SHATEC - SingaporeJanuary 2009 - January 2012
ChineseNative or fluent100%
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word