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Enthusiastic hospitality professional with over 3 years experience in the Caribbean. Very self-motivated, passionate, flexible and results oriented. Looking forward to new professional challenges.
Internal Markerting Coordinator
Palladium Hotel Group - Ibiza, SpainSales & MarketingFebruary 2017 - Now · 1 year and 11 months
Project management: development and implementation of the new creative line for the Grand Palladium Hotels & Resorts collaterals and the products related: People of Palladium, Zentropia Palladium Spa & Wellness, Palladium Premium Experience. | Brand audit. | Standardization and coordination with the America’s area Headquarters. Coordination of brand photo and video shootings.
Upselling Manager America
Palladium Hotel Group - Playa del Carmen, MexicoManagementSeptember 2014 - December 2016 · 2 years and 4 months
Responsible for the upsell revenue, especially from the Accommodations and Food & Beverages departments, at the resorts of the America area, in Mexico (Riviera Maya, Riviera Nayarit), Jamaica (Montego Bay), Dominican Republic (Punta Cana and Santo Domingo) and Brazil (Salvador de Bahía). -Definition of the sales procedures and techniques applied in each one of the departments involved. -Definition and control of the yearly upsell revenue goals. -Support to the operations departments for the achievement of their upsell goals. -Frequent sales trainings for each one of the departments involved. -Product development regarding price, promotion and presentation. -Creation of the new promotional materials for the different products and services. -Creation of offers and promotions. -Sales reporting every 15 days.
Management Developement Program
Palladium Hotel Group - Lucea, JamaicaManagement TraineeNovember 2013 - August 2014 · 10 months
November 2013 - May 2014 : Training across the main operations departments (front and back office for Food & Beverages and Room Division) of the property Grand Palladium Jamaica & Lady Hamilton Resort & Spa (Lucea, Jamaica). May 2014 - September 2014: Training in the head quarters of the company, Marketing Department (Ibiza, Spain).
Palladium Hotel Group - Ibiza, SpainSales & MarketingJune 2013 - September 2013 · 4 months
Palladium Hotel Group - Santo Domingo, Dominican RepublicManagement TraineeJune 2012 - September 2012 · 4 months
Dominican Fiesta Hotel & Casino
Hotel Alimara - Barcelona, SpainFinance/AccountingFebruary 2012 - April 2012 · 3 months
Fairmont Rey Juan Carlos I - Barcelona, SpainHousekeepingJune 2011 - December 2011 · 7 months
Front Desk Internship
Meliá Hotels International - Barcelona, SpainFront Office receptionAugust 2010 - February 2011 · 7 months
Hotel ME Barcelona
Tourism & Hospitality Management
CETT-UB Tourism / Hospitality / Gastronomy - Educational & Research - Barcelona, SpainSeptember 2009 - June 2013
SpanishNative or fluent100%
ItalianNative or fluent100%
- Detail oriented
- F&B operation
- Front Desk
- Hotel Operation
- Public Speaking skills
- Upselling skills
- Willingness to Learn