Patryk Pelc

Patryk Pelc

Butler at Hotel Grande Bretagne, a Luxury Collection Hotel, Athens
Lives in Athens, Greece
over 6 months ago

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Highly motivated individual, experienced in anticipating guests’ needs and offering to provide before a service is asked for.

Key Skills & Abilities

• Solid experience in hospitality environment
• Supervisory and customer confidentiality
• Proficient problem solving skills and the ability to adapt.
• Excellent ability to present well before customers
• Exceptional ability to meet customer expectations and demands
• Ability to stand for long hours and work in the graveyard shift
• Meticulous to details

Experience

  • Butler

    Hotel Grande Bretagne, a Luxury Collection Hotel, Athens - Athens, Greece

    Front Office concierge
    April 2017 - Now · 1 year and 10 months

    Butler • Greet all incoming guests with special attention to VIP guests • Provided excellent service to customers • Performed all services, duties and tasks as defined • Supervised room service & food and beverage operations for hotel guests • Coordinated housekeeping services • Arranged for personal services such as haircuts, manicures and massages • Assisted customers with demands and problems • Assisted guests with packing & unpacking • Operated as a private concierge for the hotel guests

  • Butler Attendant

    Hotel Grande Bretagne, a Luxury Collection Hotel - Athens, Greece

    Front Office concierge
    May 2015 - April 2017 · 1 year and 12 months

    • Greet all incoming guests with special attention to VIP guests • Provided excellent service to customers • Performed all services, duties and tasks as defined • Supervised room service & food and beverage operations for hotel guests • Coordinated housekeeping services • Arranged for personal services such as haircuts, manicures and massages • Assisted customers with demands and problems • Assisted guests with packing & unpacking • Operated as a private concierge for the hotel guests

  • Room Service Server

    Hotel Grande Bretagne, a Luxury Collection Hotel - Athens, Greece

    F&B service
    December 2014 - May 2015 · 6 months

    Room Service-Minibar (Waiter) • Able to welcome guests professionally. • Highly skilled in retrieving all food orders and beverages from kitchen and placing on table in keeping with departmental standards. • Observed guests and ensured their satisfaction with the food and service. • Communicated to the guests and provided assistance with their queries. • Every day refreshment of their amenities

  • Room Service Server

    Hotel Grande Bretagne, a Luxury Collection Hotel - Athens, Greece

    F&B service
    June 2014 - December 2014 · 7 months

    Internship at Room Service

Education

  • Pending Bachelor

    Technological Educational Institute of Western Greece - Athens, Greece

    September 2010 - September 2017

    Modules included: Tourism policy and development, Professional Ethics, Tourism Theory in practice, Operations Analysis, Cooking, Bartending, Housekeeping ( basic Lab Courses ), IT Skills: Microsoft Office – Word, Excel, Access and Power Point, GALILEO CRS Computer Reservation System, Petit - Hospitality system for room reservations

Languages

  • Greek
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Polish
    Limited working
    40%

Skills

  • Excellent guest relation
  • Good team worker
  • Highly communicative
Connections
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