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About me
I started working as a Sales Agent where I had the chance to develop my own sell strategy and
establish relationship with travel agents and individual consumers.
Now I am coordinating groups from key accounts, managing their accommodation and revising
their allotments accordingly to our revenue strategy.
After work, you can find me at a bodypump or spinning class; or I might be enjoying a wine,
having a great dinner or may be in the cinema. Yes, I am an #ActionDramaMoviesLover.
What motivates me the most is that I am always looking to develop new projects.
Experience
10 years and 10 months
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Group Sales Coordinator at The Ritz-Carlton Hotel
Hotel Arts Barcelona - Barcelona, Spain
SalesMarch 2018 - Now · 6 years and 2 monthsResponsible for Groups since the contract signed until group departure managing all room accommodation and group revenue. Coordinating with Conference Team and Operations Team. Award: 5 Stars Employee of the Second Quarter
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Sales Task Force - SPG Marriott Migration
Maria Cristina, a Luxury Collection Hotel by Marriott International - San Sebastián, Spain
SalesDecember 2018 - December 2018 · 1 monthTask Force assisting the Sales Team during the integration process for the using of the Marriott systems.
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Reservation Sales Agent at The Ritz-Carlton Hotel
Hotel Arts Barcelona - Barcelona, Spain
ReservationsJuly 2015 - March 2018 · 2 years and 9 monthsMultiple Times Top Producer of the Month achieving Hotel Goals - 2016/2017 Quality Test Call Audits 100% Score in 10 Consecutives Quality Audits from The Ritz-Carlton Company, LLC
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Cross Trainning
The Ritz-Carlton Abama - Santa Cruz de Tenerife, Spain
EventNovember 2016 - November 2016 · 1 monthCross Training at The Ritz-Carlton Abama Resort in the following Areas during 1 week - Group Coordinator - Revenue Management - Wedding Planner - Conference
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Administrative & Event Assistant at StarSix Events
SANA Hotels - Lisbon, Portugal
EventMay 2014 - August 2015 · 1 year and 4 monthsMultitasking operating a StartUp for Events at Hotel Chain. Responsible for Marketing Brand Plan, Newsletters, Data Base, Social Network. Events: -After Party MODALisboa: 100 Guests; -Sunset Parties SANA Hotels: 300 Guests -Weekly after works at Evolution Hotel - Christmas Party for SANA employees all over the world
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Reservation Sales Agent at The Ritz-Carlton Hotel
Penha Longa Hotel Resort, a Ritz-Carlton Hotel - Sintra, Portugal
ReservationsJune 2013 - August 2014 · 1 year and 3 monthsDirect Sales for Rooms, Spa, Golf and Outlets with HB and FB options. Anticipating guests needs and achieving crosselling goals.
Education
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Tourism Management
Escola de Hotelaria e Turismo do Estoril - Estoril, Portugal
September 2009 - September 2012
Languages
5 languages
-
Portuguese
Native or fluent
-
English
Full professional
-
Spanish
Full professional
-
Italian
Notions
-
Catalan
Notions
Personal information
Nationalities
-
Portuguese
Date of birth
October 20th 1991
Skills
20 skills
- Ambition
- Anticipation of needs
- Client focus
- Committed
- Creative mind
- Detail oriented
- Direct sales
- Goal oriented
- Group Reservations
- Hotels
- Luxury Sales
- Perfectionist
- Resorts
- Revenue Analisys
- Revenue Forecasting
- Revenue Maximization
- Sales
- Sales Skills
- Tourism Market
- Upselling skills
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