Patsarin Marson

Patsarin Marson

Customer Service Representative (International) at Lenso Aerospace Co.,Ltd
Lives in Bangkok, Thailand
over 6 months ago

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I am interested in utilizing my language and communication, presentation, interpersonal, and organizing skills in as many industries. Meanwhile, utilize the knowledge and methodology of hotel management to increase the organization's performance and my knowledge in this particular field. I am interested in hotel, tourism, food, airline, exhibition, and real estate associated industries. I, myself had many opportunities to maintain in different freelance/ temporary staff positions in events, conferences, and exhibitions or jobs that associate with M.I.C.E (Meetings, Incentives, Conferencing, Events) in Bangkok that were mainly held in Bangkok International Trade and Exhibition Centre (BITEC), Queen Sirikit National Convention Center, and IMPACT Arena.

With diverse international background, I enjoy working with people of different nationalities in which allow me to use my communication skills and language proficiency in English and Thai. I am currently taking freelance jobs such as Registeration staff, English-Thai translator, and Master of Ceremony (MC) in different events, conferences, and exhibitions. Other than what had been stated, I am a part-time English teacher for primary to junior high school students.

Experience

  • Customer Service Representative (International)

    Lenso Aerospace Co.,Ltd - Samut Prakan, Thailand

    Customer Service
    June 2017 - October 2018 · 1 year and 5 months

    - Respond promptly to customer inquiries in person or via telephone and email. - Attracts potential and new customer by answering and suggesting information about product and service. Sell products from stocks to existing customers. - Open customer's purchase order accounts by recording account information and maintains customer records by updating account information in computer based files and Efacs system. - Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Handle customer’s complaints. - Chase up outstanding order payments from the customers. Prepare product shipment and export documents to complete logistic transaction to customers in order portal. Receive, answer, and issue NCR and PDR from and to customers. Issue and prepare contact review for audit. Achieve team sales targets in line with KPI objectives. - Communicate and coordinate with internal departments about the products’ status. Attend meetings with customers to update product’s status and progress. - Accompany and welcome customers once visit the company on site. Other tasks as assigned by Customer service manager.

  • Project Coordinator

    UBM Asia (Thailand) - Bangkok, Thailand

    Sales & Marketing
    July 2013 - August 2013 · 2 months

    -In charge of the Project Coordinator in the “Livestock Asia Expo & Forum 2013 (Asia’s International Feed, Livestock & Meat Industries Show)” that will be held in 24- 26th September 2013 at Kula Lumpur Convention Centre. Coordinate with the Sales Manager. The purpose was to invite as many Thai related livestock business companies as possible to register and participate in the expo. -Acted as temporary secretary to Sales Manager. Dealing, collecting, sending invitation mails,invitation facsimiles, and called to invite and provide/gave out information about the expo and booth plan to livestock business companies in Thailand from the company’s data base. -Source out names of old and new companies who want to participate in the expo from the excel work sheet. -I conducted a research on competing Asian event organizers on international livestock conferences and exhibitions from year 2013-2015. -Make a summary in Excel to report the Sales Manager upon the acceptance/decline/wanting for confirmation of the invi

  • Welcomer

    Pullman Bangkoko Hotel G - Bangkok, Thailand

    Front Office concierge
    December 2012 - April 2013 · 5 months

    -Welcome all guests,tourist groups, and air crews (Air France and Lufthansa) to the hotel for pleasant stay. -Assist and provide general and specific information about the hotel, attractive tourist places in Thailand. -Recommend and make restaurant, tailor, spa, salon, show performance, dinning cruise, van, bus coach, limousine, and flight bookings and reservations to the in-house guests. Also, occasionally contact and organize trip itinerary for guests with the travel agent. -Promote and help selling out Thai boxing tickets, tour tickets, and dinning outlets in the hotel to earn team's incentive. -Occasionally contact and organize trip itinerary for guests with the travel agent. -In charge of business center for domestic and international facsimiles, calls, shipping or mailings, and printings. -Use Micros-Fidelio Front Office 7.14 Program for billing and ordering apologies, birthday, honeymoon, and tray of goodies to the in-house guests with the F&B Department. -Coordinate and support the Receptionist/F

Education

  • Bachelor's degree

    Assumption University of Thailand - Hospitality and Tourism Management - Bangkok, Thailand

    August 2010 - December 2016

    Major in Business English and Minor in Hospitality Management

Languages

  • Thai
    Native or fluent
    100%
  • English
    Full professional
    80%
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