Paula Colomo Cruz

Paula Colomo Cruz

Recepcionista at Alquiler Vacacional
Lives in Cádiz, Spain

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About me

En unas pocas lineas me resulta complicado describir como soy y el porqué soy adecuada para el puesto. Lo cierto es que recién acabado los estudios, no tengo mucha experiencia pero a mi favor puedo decir que aprendo rápidamente, soy entusiasta, pasional y entregada a todo. Me adapto a todo tipo de situaciones posibles, observo mucho y eso me lleva a tener una amplia perspectiva de todo. Tengo formación pero sobre todo muchísimas ganas de aprender y crecer como persona y profesional en los trabajos que desempeñe. Por último, decir que si me dan la oportunidad y confianza aportaré mi granito de arena a través de ideas y trabajo duro para que la entidad progrese de la mejor manera.

Experience

1 year and 1 month

  • Recepcionista

    Alquiler Vacacional - Cádiz, Spain

    Front Office reception
    September 2019 - Now · 4 months

    - Receiving the guests - Manage the check in of the guests to the apartments - Customer service (Front and Back Office) - Provide information of the apartment and touristic information of the city.  - Manage reservations, charge supplements and resolve all kinds of conflicts to satisfy customers as much as possible.

  • Servicio de Atención al Cliente

    Civitatis - Madrid, Spain

    Back Office
    June 2019 - August 2019 · 3 months

    - Customer service through mail consultation about trips, activities, excursions ... - Respond to customer inquiries through instant messaging channels. These were: Watshapp, Chat, Message, Facebook ... - Provide customer assistance with any questions, incidents, complaints or anything relevant to the activity, excursion, trip. - Presale and manage customer reservations - Functions of the communication department and public relations

  • Encuestadora

    FUECA - Cádiz, Spain

    Other
    November 2018 - January 2019 · 3 months

    Formative learning in the process of surveying the unit of quality and evaluation of the university of Cadiz.  Development of  the activities of preparation, survey work planning and the realization of the same. For the consequent analysis and evaluation of the results.

  • Ayudante de Recepción

    Senator - Cádiz, Spain

    Tourism
    May 2018 - July 2018 · 3 months

    Receive the guests, sell and assign the rooms, offer general information about the hotel and its services, make the check-in of the guests, review the room report made by the housekeeper. Carry out check-in (check-in) / (check-out) notify the housekeeper of the rooms check-out for cleaning purposes, also the control of the room keys,  Manage the control of income, expenses and operational movements of the hotel. Enter money to the hotel making the charges for the concepts of: accommodation, food and beverages, corporate events, complementary services and laundry. Collection of invoices: in cash or on credit (national or foreign currency, travelers checks, travel agency bonuses, commissions). Currency exchange. Among other functions: Rental and Control of safety boxes. Correspondence and messages. Alarm clock. Foreign currency exchange. Reservation of services in other establishments. Renting cars. Provide information about the hotel services and tourist offer of the surroundings. And be attention to any other request of the department itself (change of room, payment of external services).

Education

  • Doble Grado de Publicidad y Relaciones Públicas con Turismo

    UNED - Universidad Nacional de Educacion a Distancia - Madrid, Spain

    September 2013 - January 2019

    Estudié la carrera en la Facultad de Ciencias Sociales y de la Comunicación de Jerez. Universidad de Cádiz. Durante los 5 años he adquirido los conocimientos y aptitudes de ambos campos haciendo más completa y heterogénea mi formación. I studied the double career in the Faculty of Social Sciences and Communication of Jerez, Cadiz University. During the 5 years I have acquired the knowledge and skills of both fields making my training more complete and heterogeneous.

Languages

5 languages

  • Spanish

    Native or fluent

  • English

    Full professional

  • French

    Professional working

  • German

    Limited working

  • Italian

    Notions

Personal information

Nationalities

  • Spanish

Skills

24 skills

  • Adaptability
  • aprendizaje rapido
  • Atencion al cliente
  • Capacidad de comunicación
  • Capacidad organizativa
  • Capacidad resolutiva
  • Communication skills
  • Digital Strategy
  • Dinamic
  • Don de gentes
  • Expresion oral
  • Flexibilidad
  • Hard Worker
  • hotel sales
  • Innovative Spirit
  • Lealtad
  • Manejo de idiomas
  • marketing and sales
  • Polivalente
  • Proactividad
  • Public Relations
  • Sociable personality
  • Spontaneous
  • Work in Team
Connections
Subhajit Sikder
On Job Training at Radisson Blu Hotel (RHG)
Mouhammad Diop
Mantenimiento y limpieza en general. at Hotel Radisson Diamniadio Dakar
Andrea Tarocco
Estudiante de UNED - Universidad Nacional de Educacion a Distancia
Following
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Austin, TX, United States
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