Paula Gonzalez Ballesteros

Paula Gonzalez Ballesteros

Front Desk at Hotel Madanis
Lives in Barcelona, Spain
over 6 months ago

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Experience

  • Front Desk

    Hotel Madanis - Barcelona, Spain

    Front Office reception
    September 2017 - Now

    Front desk agent at the reception of three establishments: Hotel Madanis ****, Hotel Madanis Liceo*** and Apartamentos Madanis. Functions and attainments: - Oral and written communication skills to register and accommodate guests - Check guests in/out; deal with cash and credit card payments of bills. - Handle complaints and requests - IT and cash closure skills. - Selling touristic tickets and products

  • Course leader

    EF Eduaction First - Dublin, Ireland

    Recreation & Leisure
    July 2017 - July 2017

    EF Education First is an international education company that specializes in language training, educational travel, academic degree programs, and cultural exchange I worked in Dublin (Ireland) as a course leader, taking care and helping some students from Spain. The main tasks and attainments were: - Leadership role - Activities planner - Teamwork skills

  • Receptionist

    Tamarit Beach Resort - Tarragona, Spain

    Front Office reception
    June 2015 - October 2015

    Tamarit Park Resort is a first category camping site and resort, one of the biggest and most famous in Tarragona. Tasks: - Customer service. - Cashier. - Coordination with other departments. - Provide touristic information and offer touristic services. - Management of guided visits in the resort.

  • Temporary Job assistant and promoter

    Puig - Barcelona, Spain

    Customer Service
    November 2014 - June 2017

    Puig is a Spanish fashion and fragrances trade company. Temporary jobs at their main store point located in Barcelona, "El Corte Inglés Plaça Catalunya". Tasks: - Promoting new fragances (Carolina Herrera, Paco Rabanne, Prada, Nina Ricci and Jean Paul Gaultier). - Selling and costumer service. - Carrying out commercial strategies. - Cashier.

  • Receptionist internship and events assistant

    Casas del Lago Hotel - Ciutadella de Menorca, Spain

    Front Office reception
    June 2014 - October 2014

    Casas del Lago is a four star superior category hotel located in Menorca, Spain. It was my firt job as a recepcionist and events assistant. Tasks: - Costumer service. - Cashier. - Promotion of the events and activities organised in the hotel. - Public presentation of the leisure facilities and services. - Management of guided visits in the hotel. - Market research - Beach club events assistant.

  • Events Hostess

    Tais Azafatas - Barcelona, Spain

    Events
    December 2013 - March 2017

    Eventual contracts as a hostess for different international events located in Barcelona, such as MWC (Mobile World Congress) from 2014 to 2017, HP Discover and Microsoft Congress. Tasks: - Enqueries and Payment assistance. - Registration and badge collection. - Atendees guidance and organization. - Touristic and costumer service.

Education

  • Tourism degree

    Mediterrani Escola Universitaria - Barcelona, Spain

    October 2012 - July 2016

  • CAE Certificate in Advanced English

    University of Cambridge - Barcelona, Spain

    October 2012 - July 2016

Languages

  • Spanish
    Native or fluent
    100%
  • Catalan
    Native or fluent
    100%
  • English
    Full professional
    80%
  • French
    Professional working
    60%
  • German
    Limited working
    40%
  • Italian
    Limited working
    40%

Skills

  • High responsibility
  • Very organized
Connections
Krisantus Sutrisno
Intern at Four Seasons Hotel
Calvin Susanto
Student from IMI International Management Institute Switzerland
Rajmilan Poudel
hosco Partner Ambassador at hosco Ambassador Program
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