Pauline Bristeau

Pauline Bristeau

Catering Sales Assistant Department Head at Four Seasons Hotels and Resorts
Lives in Victoria, Seychelles
over 6 months ago

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Experience

  • Catering Sales Assistant Department Head

    Four Seasons Hotels and Resorts - Victoria, Seychelles

    Sales & Marketing
    April 2018 - Now · 9 months

    - Responsible in securing and servicing group business (Social and Incentive groups) - Wedding and event planner (increased weddings by 20% from last year)

  • Assistant Market Manager - France

    Agoda - London, United Kingdom

    Other
    October 2017 - April 2018 · 7 months

    - Managing 350 accounts in France (Paris region) regional and international hotel chains - Consulting properties on monthly business trips to Paris: producing action plans to increase hotels’ revenue and distribution on the Asian market - Negotiating promotions and guaranteed availability with partners to grow their competitiveness - Finding pricing and availability opportunities on the market to increase Agoda’s competitiveness and measuring the impact on the business - Contracting new hotels partners in Paris to grow Agoda’s portfolio - Representing Key Accounts in France on a European level sharing Chains production, updates, challenges and best practices with Key Accounts Global Team

  • Regional Sales Coordinator

    Mandarin Oriental Hotel Group - London, United Kingdom

    Sales & Marketing
    August 2016 - September 2017 · 1 year and 2 months

    - Data entry/management of sales platform (Salesforce), including year-end audit - Deal with enquiries, enter and follow-up on prospect leads - Handling corporate RFP (Nexus/Lanyon) and Consortia programmes - Extensive reporting and production analysis for London Regional sales team - Handling incoming calls and general sales inboxes - Coordination and organisation of roadshows and events - Prepare expenses, BTA and overseeing petty cash for Regional sales team - Manage invoices, P&L, budgets and accruals for Regional sales team - Creation and distribution of both new and existing promotional material - Respond on behalf of and represent sales directors when out of the office

  • On Boarding Coordinator

    Future Of Hospitality Summit (FHS) - Europe

    Other
    July 2015 - October 2015 · 4 months

  • Assistant Manager of Style

    W Leicester Square - Barcelona, Spain

    Housekeeping
    June 2014 - January 2015 · 8 months

    As Assistant Manager of Style, my role was to run the daily housekeeping operation at the W London Leicester Square, making sure all standards, presentation and exceptional level of cleanliness are delivered. I had to directly report to the Director of Style and represent her during her absence. My key responsibilities revolved on Leadership & Talent management including recruitment, motivation, talent retention, communication, induction and trainings, ensuring standards are followed. I was part of the introduction and implementation of REX and HotSos room expeditor in the department, integrated with iPod Touch/iPad mobile devices. I trained staff members to increase productivity and cost effectiveness. Daily tasks included: - Daily communication with the Welcome Desk and Whatever/Whenever department to follow up on requests, guests comments and complaints - Preparing and conducting daily briefings for the entire team - Breaking the house with room attribution via REX (room expeditor) - Responsible for com

  • Food & Beverage Management Trainee

    Mandarin Oriental - Barcelona, Spain

    F&B other
    December 2012 - May 2013 · 6 months

    As a Management Trainee in Food & Beverage, my role was to grow within the operation from commis to supervisor. During 6 months I was in close contact with the F&B Manager and Assistant, creating projects related to all 8 Food & Beverage outlets of the hotel. I rotated through all the outlets from service to supervisory level. Projects involved changing service style and sequence, back of house design and rearrangement, amenities and menu creation, organising events etc. - Akaligo Breakfast and Brunch restaurant (2 Months) - Pool (Loy Kham & Colonial Pool 2 Months) - Private Dining (1 Month) - Banqueting & Events (1 Month)

  • Guest Relations

    Mandarin Oriental, Barcelona - Barcelona, Spain

    Communication
    March 2012 - July 2012 · 6 months

    During my internship I had the chance to rotate from the main Food & Beverage outlet to the Guest Relation and Front office team in order to discover two different aspects of the hotel operation. - Commis/Waitress at BLANC restaurant & gastro-bar (3 months): taking orders, serving tables, setting up and preparing functions and events for breakfast/lunch/dinner - Guest Relations Agent (2 months): preparing amenities, guest folios, use of Springer-Miller, updating profiles, in-room check-in for VIP guest, preparing special events, responding to guest complaints and requests. Assisting the Front Office team: preparing and updating guest folio, check-in/check-out etc.

Education

Languages

  • French
    Native or fluent
    100%
  • English
    Native or fluent
    100%
  • Spanish
    Professional working
    60%
  • Chinese
    Limited working
    40%
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