Pauline Njeru

Pauline Njeru

Head of Catering & Accommodation at RAILWAY TRAINING INSTITUTE
Lives in Nairobi County, Kenya
over 6 months ago

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My career Objectives are:-
• To exploit opportunities availed to me in diversifying my knowledge and skills and at the same time making a valuable contribution to an organization.
• To integrate my academic knowledge and professional skills in developing a successful career in order to excel in a competitive environment.
• To be an asset to any organization with professionalism, diligence and excellence in any given task with the organizational objectives in mind


  • Head of Catering & Accommodation


    May 2016 - Now

    Formulation, interpretation and application of catering and accommodation policy, procedure, rules and regulations. Planning the available catering and accommodation resources including money, personnel, equipment, rooms and operations. Coordination of external catering events, preparation of Menus and management of guests in accommodation. Continuous appraisal of performance of the staff in the catering & accommodation department. Ensuring that catering and accommodation stores are well stocked with necessary materials for production and service. Marketing and promoting the catering services.

  • Catering and Accommodation Officer

    CEMASTEA - Nairobi, Kenya

    August 2012 - April 2016

    Planning, organizing and coordinating housekeeping and catering activities, ensuring proper utilization and maintenance of facilities, Planning and costing Menus, ensuring maintenance of high standards of cleanliness within and outside catering and hostel facilities, Requisitioning of foodstuffs, equipment and necessary materials, Training of staff on job and organizing for refresher courses, Preparing rules and regulations governing the use of hostels,kitchen and dining hall facilities and ensure these are prominently displayed, and ensuring that meals are prepared and served at designated times.

  • Senior Housekeeping supervisor

    Windsor Golf Hotel & Country Club - Nairobi, Kenya

    January 2011 - November 2011

    Ensuring cleanliness in all rooms & public areas & due care is taken with furnishings, Ensuring controls of guest supplies, cleaning materials, linen etc adhered to, Assisting in controlling expenses to ensure Housekeeping department is kept within budget, Assisting Executive Housekeeper in managing entire housekeeping and Laundry departments to ensure set standards are met and maintained, responsible for assisting in training, Development & promotion of all staff in department and To maintain complete guest satisfaction.

  • Food and Beverage Supervisor

    Cauli Catering Services - Nairobi, Kenya

    F&B service
    July 2009 - December 2010

    Catering for various functions, training, development and Welfare of staff, ensuring that high levels of hygiene are maintained during preparation and service of food, food and expenses control so as to work within budget allocated, forecast on demand depending on the season.


  • Master

    Daystar University - Nairobi, Kenya

    September 2013 - December 2017

  • Bsc. Hospitality Management

    Strathmore University - School of Tourism and Hospitality (STH) - Nairobi, Kenya

    September 2008 - September 2010

    2nd Class Honors (Upper) Subjects: Food and Beverage Management, Principles of Travel and Tourism, Hospitality and Tourism law, Hospitality Operations Management, French, Statistics of Management, Organizational Behaviour, Bar Operations and Management, Health Safety and Security in Hospitality Industry, Food Related Micro-organisms and Diseases Small Business Management and Entrepreneurship, Convections and Functions Management, Human Resource, Service Marketing in Hospitality and Tourism Principles of Ethics, Front Office and Customer Service, Management Accounting for Hospitality, Economics for Hospitality and Tourism, Total Quality Management, Social and Political Philosophy, Business Ethics Development Studies, Hospitality Information Systems, Communication Skills, World Geography for Tourism Research Methods, Philosophical Anthropology and Foundations of Financial Management.


  • English
    Professional working
  • French
    Professional working


  • Adaptable and reliable
  • Friendly and positive
  • Good leadership skills
  • Honesty and integrity
  • Professionalism
  • Quick problem solver
  • Self Confidence
  • Self Motivated
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