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I'm Paulo Félix, I am a Restaurant Manager and my experience of ten years in the Food and Beverage area confides me an in-depth knowledge of the restaurant's operation, management, supervision and coordination of teams, training and motivation of employees and control of the practices of the HACCP code.
Skillus - Recife, BrazilManagementSeptember 2017 - September 2018 · 1 year and 1 month
Supervision and coordination of staff of bars and restaurants, assembly employees timetables, training and motivation of employees, supervision of customer service and management of complaints, organization and coordination of events for outstanding clients. Weekly analysis of operating costs and management reports; waste management; development of strategies to increase revenue and reduce costs.
Nannai Beach Resort - Porto de Galinhas, BrazilF&B serviceOctober 2014 - February 2016 · 1 year and 5 months
Manage daily operations of dining room and banquet service. Oversee banquet and catering departments ensuring high quality service standarts are met and all budgeted revenues are attained. Training and supervision of restaurant employees, tasks delegation.
Chief of Staff
Galetus Restaurant - Recife, BrazilF&B serviceJuly 2014 - October 2014 · 4 months
Planned, prepared and produced banquet and a la carte operations. Coordinated and organized staff operations. Consistently recognized for excellent interpersonal skills, and strong ability to work under pressure.
Olissippo Hotels - Lisbon, PortugalF&B serviceMay 2006 - May 2014 · 8 years and 1 month
Operated and controlled all beverage operations for catering services. Assembled events for banquet groups such as congress, reunions, exhibitions, shows, anniversaries and baptisms. Generated items nightly in preparation for next day’s service. Performed a variety of tasks including hosting and cocktail serving. Organization and setting up dining room for breakfast, lunch and dinner. Serving breakfast, lunch and dinner; organization and assembly meeting rooms and coffeebreaks. Guidance and supervision of waiter trainees. Restaurante duties performed under pressure in a fast-paced environment. Planned, prepared banquet and a la carte operations. Contributed for making Olissippo Oriente the most booked hotel property in Lisbon during 2013.
Escola Superior de Tecnologia do Barreiro - Barreiro, PortugalSeptember 2009 - September 2013
PortugueseNative or fluent100%
- Active Learning
- Active listening
- Critical Thinking
- Management of Financial and Material Resources
- Management of Personnel Resources
- Quality Control Analysis
- Service Orientation
- Social perceptiveness
- Systems Analysis and systems evaluation
- Time management