Pedro Cruz

Pedro Cruz

Concierge Supervisor at Martinhal Family Beach Sagres Resort
Lives in Coimbra, Portugal
over 6 months ago

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Experience

  • Concierge Supervisor

    Martinhal Family Beach Sagres Resort - Faro, Portugal

    Front Office concierge
    May 2018 - November 2018 · 7 months

    Written communication by email in response to guest requests; check and prepare arrivals in Protel, checking reservation and concierge processes, pm's, invoices, deposit and balances; Check arrivals in Protel and create tasks for all the hotel sections to provide all the customer requests in advance; Guest service; Provide information on places of tourism, international cuisine, culture and entertainment; Support on booking and trip advisor platforms;

  • Event Manager

    Convento São Francisco Coimbra Cultura e Congressos - Coimbra, Portugal

    Events
    September 2017 - March 2018 · 7 months

    Meeting industry; Feasibility analysis of carrying out events, calendar and management; Coordinate and produce corporate events; Technical visits; Contacts of MICE events; Pre-production of the MICE events; Coordination and execution of assemblies of corporate events; Set up corporate events. Coordinate and produce cultural events; Monitoring several artistic structures visits; Contacts with producers; Pre-production of cultural events.

  • Concierge

    Martinhal Sagres Beach Family Resort - Faro, Portugal

    Front Office concierge
    January 2017 - September 2017 · 9 months

    Written communication by email in response to guest requests; Event planning; Check arrivals in Protel and create tasks for all the hotel sections to provide all the customer requests in advance; Guest service; Provide information on places of tourism, international cuisine, culture and entertainment; Support on booking and trip advisor platforms;

  • Waiter

    Praia D' El Rey Marriott Golf and Beach Resort - Óbidos Municipality, Portugal

    F&B service
    October 2013 - June 2016 · 2 years and 9 months

    Bar and restaurant services.

  • Customer Service Assistant

    Portugal Telecom - Coimbra, Portugal

    Sales & Marketing
    September 2011 - July 2013 · 1 year and 11 months

    Sales of telecommunications services; Customers follow up and customer care assistance.

  • Bartender

    Hotel Tresanton - Saint Mawes, United Kingdom

    F&B service
    January 2011 - June 2011 · 6 months

    Room service ; Breakfast preparation; Cocktail creation; Bar service.

  • Front Office Receptionist

    Douro River Hotel & Spa - Lamego, Portugal

    Front Office reception
    June 2010 - December 2010 · 7 months

    - Front Office: Reception and guest service; Make Check In and Check Out; Check bills, make closing round and count the cash; - Relations with suppliers, shopping and receipt of goods; - Bar, Restaurant: Tacking orders; Preparing the lay-out of the dining room; Serving guests (drinks and food).

Education

  • Event Management

    Escola Superior de Turismo e Tecnologia do Mar - Peniche, Portugal

    September 2013 - September 2016

    Business management; Marketing events; Tourism, hospitality and events; Event management introduction; Corporate finances; Relational marketing; Event planning; Logistics and security in events; Cultural events and performing arts; Meeting Industry (Meetings, incentives, conferencing and exhibitions); Fairs and exhibitions; Strategic management; Advertising and public relations; Ethics, social responsibility and sustainability.

  • Hotel Management

    Escola de Hotelaria e Turismo de Coimbra - Coimbra, Portugal

    September 2008 - June 2010

    Accounting; Accommodation management; Tourism.

Languages

  • Portuguese
    Native or fluent
    100%
  • English
    Full professional
    80%
  • Spanish
    Professional working
    60%
  • French
    Professional working
    60%
Following
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