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Martinhal Family Beach Sagres Resort - Faro, PortugalFront Office conciergeMay 2018 - November 2018 · 7 months
Written communication by email in response to guest requests; check and prepare arrivals in Protel, checking reservation and concierge processes, pm's, invoices, deposit and balances; Check arrivals in Protel and create tasks for all the hotel sections to provide all the customer requests in advance; Guest service; Provide information on places of tourism, international cuisine, culture and entertainment; Support on booking and trip advisor platforms;
Convento São Francisco Coimbra Cultura e Congressos - Coimbra, PortugalEventsSeptember 2017 - March 2018 · 7 months
Meeting industry; Feasibility analysis of carrying out events, calendar and management; Coordinate and produce corporate events; Technical visits; Contacts of MICE events; Pre-production of the MICE events; Coordination and execution of assemblies of corporate events; Set up corporate events. Coordinate and produce cultural events; Monitoring several artistic structures visits; Contacts with producers; Pre-production of cultural events.
Martinhal Sagres Beach Family Resort - Faro, PortugalFront Office conciergeJanuary 2017 - September 2017 · 9 months
Written communication by email in response to guest requests; Event planning; Check arrivals in Protel and create tasks for all the hotel sections to provide all the customer requests in advance; Guest service; Provide information on places of tourism, international cuisine, culture and entertainment; Support on booking and trip advisor platforms;
Praia D' El Rey Marriott Golf and Beach Resort - Óbidos Municipality, PortugalF&B serviceOctober 2013 - June 2016 · 2 years and 9 months
Bar and restaurant services.
Customer Service Assistant
Portugal Telecom - Coimbra, PortugalSales & MarketingSeptember 2011 - July 2013 · 1 year and 11 months
Sales of telecommunications services; Customers follow up and customer care assistance.
Hotel Tresanton - Saint Mawes, United KingdomF&B serviceJanuary 2011 - June 2011 · 6 months
Room service ; Breakfast preparation; Cocktail creation; Bar service.
Front Office Receptionist
Douro River Hotel & Spa - Lamego, PortugalFront Office receptionJune 2010 - December 2010 · 7 months
- Front Office: Reception and guest service; Make Check In and Check Out; Check bills, make closing round and count the cash; - Relations with suppliers, shopping and receipt of goods; - Bar, Restaurant: Tacking orders; Preparing the lay-out of the dining room; Serving guests (drinks and food).
Escola Superior de Turismo e Tecnologia do Mar - Peniche, PortugalSeptember 2013 - September 2016
Business management; Marketing events; Tourism, hospitality and events; Event management introduction; Corporate finances; Relational marketing; Event planning; Logistics and security in events; Cultural events and performing arts; Meeting Industry (Meetings, incentives, conferencing and exhibitions); Fairs and exhibitions; Strategic management; Advertising and public relations; Ethics, social responsibility and sustainability.
Escola de Hotelaria e Turismo de Coimbra - Coimbra, PortugalSeptember 2008 - June 2010
Accounting; Accommodation management; Tourism.
PortugueseNative or fluent100%