Pedro Led

Pedro Led

Guest Experience Officer at Meliá Hotels International
Lives in Hanoi, Vietnam

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About me

Como graduado en turismo y gracias a mi formación especializada y profesional en diferentes empresas hoteleras y de eventos, considero que puedo aportar valor y seguir creciendo tecnicamente en una entidad que coincida con mis valores y expectativas.

Como persona organizada y con una gran motivación, soy capaz de adaptarme a cualquier situacion y dar siempre lo mejor de mí en cualquier proyecto, al mismo tiempo que me esfuerzo por trabajar en equipo y fomentar aspectos como los del compañerismo.

Ademas, soy una persona ambiciosa, que adora los retos y no se rinde con facilidad. Minuciosa por excelencia y autodidacta día tras día, nunca dejo de aprender y tengo un especial don de gentes.

Mi meta principal es desarrollarme profesionalmente y evolucionar en mi sector, de modo que busco oportunidades que me permitan hacerlo, paralelamente tratando de alinearme completamente con los objetivos de la empresa.


2 years and 6 months

  • Guest Experience Officer

    Meliá Hotels International - Hanoi, Vietnam

    January 2019 - Now · 1 year

    - Analyse the results of the customer satisfaction (ReviewPro and Online Channels) - Prepare on action plan on the results of the customer satisfaction, with Heads of Department and General Manager - Take care of the online reputation of the hotel, on the websites and OTAs (analysis of comments, to promote the comments by the customers and reply) - Keep in contact directly with the customers (Public Relations of the hotel, welcome guests, welcome call, satisfaction call, presents at the outlets, WOW moments, events, etc.) - Deal with all customers complaints (during and post stay) - Adapt the sensorial experience at the hotel, following the Brand guidelines (music, aromas, decoration, illumination, personality and control other physical aspects) - Assign amenities to VIP clients (according to personal preferences) - Rooms supervision (random and VIP) + Event rooms (set up of the meeting room) - Manage the external communication plan (hotel channel, check in, lobby screen, digital frames, etc.) - Promote, coordinate and implant ideas to improve to sustainable development and to increase the social contribution, inform to the customers through differents channels - Supervise the activities department (depending on the Brand) - Guarantee the best customer experience at The Level (pre- arrival letter and farewell letter, service atending, etc.)

  • Events Assistant

    RPM, Auriga, Parafina & Pin Up Agency - Palma, Spain

    Customer Service
    May 2018 - January 2019 · 9 months

    - Primavera Sound Festival for SEAT, S.A. - HRC International Group Congress for SEAT, S.A. - WTA Tennis Tournament - Mallorca Open for SEAT, S.A. - Flower Power Party for Puerto Portals. - Kayak Race in Club de Mar Mallorca for FIAT, S.A. - 37 Copa del Rey Mapfre for BMW IBERICA, S.A. - Puerto Portals TP52 Super Series Sailing Week for Code Zero. - Private chauffeur for a real member of Saudi Arabia. - Exclusive Balearic Cars. - Extra for BBC - ''The Mallorca Files" serie. - Extra for Thomas Cook - promotional ad. - Call center for Mercedes Benz - Autovidal. - Remembrance party for the nightclub Cats - Puerto Portals. - Personal assistance for a member of SEAT GmbH - Frankfurt. - Maserati Modena Italy - Exclusive Event for Banco Santander.

  • Trade Marketing EMEA

    Iberostar Hotels & Resorts - Palma, Spain

    Sales & Marketing
    February 2018 - May 2018 · 4 months

  • E-marketing Assistant EMEA

    Barcelo Hotel Group - Palma, Spain

    Sales & Marketing
    June 2017 - December 2017 · 7 months


  • Course of Hotel Management

    ETB Escuela de Turismo de Baleares - Palma, Spain

    March 2015 - May 2015

    Clear and basic knowledge of the structure, departments and operation of a hotel. Fundamentals of management of hotel management software (PMS), in particular: departmental modules of hotel management software (PMS) and income management tools, customer relationship management and channel management.

  • Degree in Tourism

    ETB Escuela de Turismo de Baleares - Palma, Spain

    October 2014 - May 2018


5 languages

  • Spanish

    Native or fluent

  • Catalan

    Native or fluent

  • English

    Professional working

  • Italian


  • German


Personal information


  • Spanish

Work Permits

  • Spain

Date of birth

December 09th 1993

Driving License



3 skills

  • Excellent teamwork skills
  • Good social skills
  • Hardworker
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