Pedro Santos

Pedro Santos

Deputy General Director at Hoteis Real Portugal
Lives in Albufeira, Portugal

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About me

I’m an hotel Industry professional with strong analytical skills and good operational know-how

Experience

8 years and 2 months

  • Deputy General Director

    Hoteis Real Portugal - Albufeira, Portugal

    Management
    September 2017 - Now · 6 years and 7 months

    Responsible for: -Accommodation department (Front desk; Housekeeping and Guest relation) -SPA; -Leisure department; Take control of all management KPIs and ratios Replace the GM in his absence;

  • Assistant General Manager

    Macdonald Monchique Resort & SPA 5* - Monchique, Portugal

    Secretary / Executive Assistant
    March 2016 - September 2017 · 1 year and 7 months

    Main responsibilities: I was in charge of the F&B and Accommodation departments. I was responsible for its daily management accompanied by supervisors, including Housekeeper, Chief of reception, Guest relations, head of Restaurant and Bar service. Collaborated of close with the kitchen chef. We had a total of 50 employees in low season and 125 in high season for operational areas. Other responsibilities: Although sales estimation was provided by the S&M department I was responsible for the preparation of budgets and reforecasts. Collaborated of close with the HR in the preparation and monitoring of budgets; Collaborated with the Finance Department in the definition of control procedures for F&B. The Hotel: *200 Suites/Apartments divided into 3 blocks with a total capacity of 600 customers; *2 outdoor pools *1 Indoor pool *3 Restaurants Some Milestones: *Hotel opening in 2016; *GOP improvement in 2017; *Fine dining restaurant award; *Wellness concept development;

Education

  • Advanced Excel User

    Universidade do Algarve - Hospitality and Tourism Management - Faro, Portugal

    October 2016 - January 2017

  • Master in Revenue management with F&B Specialisation

    eCornell | Online Learning by Cornell University

    October 2014 - February 2015

    Master Certificate in Revenue Management with empahsis on Restaurant Revenue Management. Allowed me to create a new Role in Portugal - F&B Revenue Manager

  • Hotel Management

    Universidade do Algarve - Hospitality and Tourism Management - Faro, Portugal

    September 2001 - September 2006

    Hotel Management degree

Languages

3 languages

  • Portuguese

    Native or fluent

  • English

    Full professional

  • French

    Professional working

Personal information

Nationalities

  • Portuguese

Skills

11 skills

  • A team player
  • Business analysis
  • F&B Revenue
  • Great Attitude
  • Hotel
  • hotel opening
  • Hotel Pre-opening
  • KPI analysis
  • Managing a team
  • Miscrosoft excel
  • revenue growth
Connections
Eduardo Peregrino
General Manager at Le Massif Hotel & Lodge
Maria Antónia Portugal
Training & Academic Coordinator at Escola de Hotelaria e Turismo de Coimbra
Following
JAM Hotels
JAM Hotels
Brussels, Belgium
hosco Talent Search - A division of hosco SANA Hotels
Other members
Bárbara Coelho
Faro, Portugal
Henrique Tiago
Portimão, Portugal
Patricia Martins
Lagos, Portugal
Andre Fialho
Faro, Portugal
View more
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