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Bursting with enthusiasm, organised, ambitious and passionate about Sales, Marketing, Reservation department and Revenue Management. Even though I am a student on my final year on Faculty of Tourism and Hospitality Management I had a possibility to work on different student jobs and positions in economics and hotels industry during all of my studying period.
For one and a half year I was working in Milenij Hotels in Opatija as Sales Associate Assistent, which included presentations of available products to guests on three different languages. As a Call Centre Operator for 7 months my job was helping and giving informations to customers of Italian nationality,
Three months of student proffesional pratice where I worked in each department in the hotel. I found most interasting front desk office and sales and marketing department. On my current position except administration also my duty is weekly stocktaking analysis in restaurants. More about my working positions you can find in my CV.
Due to duties on my job which included presentations skills, team work, and communication with colleagues, costumers and others I am experieced in solving problems and an open minded person, interested in learning more languages and improving my skills regarding the language i already know as well as new trends and ways of working.
Forum Ugostiteljstvo - Rijeka, CroatiaAdministration & GeneralJune 2018 - Now · 7 months
Front Office Assistant/F&B Assistant/Accommodation Assistant
Jadran Hotels - Rijeka, CroatiaReservationsMarch 2018 - June 2018 · 5 months
Call Centre Operator
Assist - Rijeka, CroatiaCustomer ServiceMay 2017 - November 2017 · 7 months
Milenij Hotels - Opatija, CroatiaPurchasingSeptember 2015 - May 2017 · 1 year and 9 months
Master of Economics
Faculty of Tourism and Hospitality Management, Opatija CroatiaOctober 2018 - Now
Regulary attending: Cost Management, Investment Management, Strategic Accounting etc. Final assigment: Managing Guest Relations Through Online Review Platforms
Bachelor of Economics
Faculty of Tourism and Hospitality Management, Opatija CroatiaOctober 2014 - July 2018
Regulary attending Managament, Economics. Travel & Hospitality, English, German classes, Final assigment: Revenue Management in the Hospitality Industry - Case Study of the Opatija Riviera
CroatianNative or fluent100%
- Microsoft office skills