Petra Bencik

Petra Bencik

Front Desk Agent at Waldorf Astoria Ras Al Khaimah
Lives in Ras Al-Khaimah, United Arab Emirates
over 6 months ago

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Experience

  • Front Desk Agent

    Waldorf Astoria Ras Al Khaimah - Ras Al-Khaimah, United Arab Emirates

    Front Office reception
    July 2017 - Now

    Meeting guest expectations and exceeding their needs Handling and resolving confrontational guest situations Tracking and preparing satisfaction and loyalty guest report (SALT) – exceeding the year to date target Exceeding hotel enrollment monthly targets Focusing on upselling to maximize all revenue opportunities

  • Front Office Agent

    Hilton Munich Park - Munich, Germany

    Front Office reception
    October 2016 - April 2017

    Delivering Hilton Honors benefits and achieving the target Used Kipsu messaging system to communicate with guests

  • Front Desk Receptionist

    Hotel Achat Premium Munchen Sued - Munich, Germany

    Front Office reception
    November 2015 - October 2016

    Assisted guests during check ins and check out procedures Responding on all guests and travel agents reservation inquiries over the phone and email both on german and english

  • Online Marketing Analyst

    KG Media d.o.o. - Čakovec, Croatia

    Sales & Marketing
    March 2013 - June 2014

    Created, managed, and optimized Facebook and PPC campaigns using Google AdWords and SEO for multiple clients Prepared monthly client performance reports with new and creative suggestions for optimizing existing campaigns Implemented effective marketing strategies to ensure higher ad`s position in the search results Managed clients budgets

  • Waitress

    Kempinski Hotel Adriatic - Savudrija, Croatia

    F&B service
    June 2011 - December 2012

    Delivered luxury service following the Quality Assurance Standard Worked in ala carte restaurants Dijana and Kanova, pool and beach bar, in room dining, minibar

Education

  • Masters

    Faculty of Tourism and Hospitality Management, Opatija Croatia

    September 2010 - June 2011

  • Bachelor

    Faculty of Tourism and Hospitality Management, Opatija Croatia

    September 2006 - June 2010

Languages

  • English
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • Croatian
    Native or fluent
    100%
  • Slovenian
    Professional working
    60%
  • Spanish
    Limited working
    40%

Skills

  • Customer focus
  • Google AdWords
  • Marketing Plan
  • Microsoft office skills
  • OnQ PM
  • Salesforce
  • Sihot
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