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Experienced Guest Relations Officer with a demonstrated history of working in the hospitality industry. Skilled in Food & Beverage, Housekeeping, Hotel Management, Customer Satisfaction, and Event Management. Strong operations professional with a Bachelor’s Degree focused in Bachelor of Arts in International Hospitality and Design Management from IHTTI School of Hotel Management.
Guest Relations Officier - Pre-opening team
JW Marriott Phu Quoc Emerald Bay - Phu Quoc, VietnamFront Office receptionSeptember 2016 - June 2017
Processing personalize the check in and check out for guests, handling complaints, taking care of guest with professionalism and deliver to guests the best service during their stay and making long lasting memories about the property.
IHTTI School of Hotel Management - Neuchâtel, SwitzerlandApril 2016 - June 2016
VietnameseNative or fluent100%