Philipp Meister

Philipp Meister

Hotel General Manager at Falkensteiner Hotels & Residences
Lives in Sonnenalpe Nassfeld, Austria
over 6 months ago

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I am a dedicated and goal oriented hotelier, passionate about my work and with a long experience in different departments of the hotel industry.

I come from a strong sales background, having worked in different positions in international 4 and 5 star hotels. I was working in a pre-opening project, was in charge of two hotels as Operations Manager and held several positions as General Manager in different hotels - city and business hotels as well as resort hotels.

Over the years I had the opportunity to learn a lot, working for strong international hotel chains, in very competitive markets. In addition, I finished an International Hotel Management course at Essec Business School in Paris, to which every year only 30 people from all 3.500 Accor hotels worldwide are admitted.

I am very creative, always try to find the right way to provide a unique and unforgettable stay for our guests. I am very strict with details, only the best possible service is good enough. I am an Austrian national, fluently speaking German, English, Slovak and have a good knowledge of French, Czech, Croatian and Slovene.

Experience

  • Hotel General Manager

    Falkensteiner Hotels & Residences - Sonnenalpe Nassfeld, Austria

    Management
    September 2017 - Now · 1 year and 5 months

  • Hotel General Manager

    Bretanide Resort - Bol, Croatia

    Management
    January 2016 - August 2017 · 1 year and 8 months

    Responsible for the entire running of the holiday resort with 287 rooms, 4 restaurants, 4 bars, sport & wellness facilities and a total of 150 employees. Complete reorganisation of all departments and implementation of new SOP’s, training of staff. Introducing new operational procedures at Front Desk and reservations, as well as F&B. Management of first phase of reconstruction and renovation works (main restaurant, façades, sample guest rooms). Planning and preparation of second phase (roofs, renovation of 5 pavilions with 260 guest rooms, new kids club) and communication with designers and constructors. Preparation of investment and financing plan, application for funds in co-operation with government institutions and banks.

  • Hotel General Manager

    City Hotel Ljubljana - Ljubljana, Slovenia

    Management
    March 2015 - December 2015 · 11 months

    Reorganisation of all departments and implementation of new SOP’s to bring the hotel to international standard. Realignment of the Sales and Revenue Management strategy and training of staff. Conception and planning of necessary reconstruction and renovation works (façade, lobby, bar, restaurant, meeting rooms, guest rooms), creation of a design brief and communication with designers and architects. Preparation of new budget, sales & marketing plan as well as business plan. Implementation of more efficient forecast and reporting structures. Introduction of new concepts for F&B, room and banquet sales to increase occupancy and revenues.

  • Hotel General Manager

    AccorHotels - Olomouc, Czechia

    Management
    March 2013 - February 2015 · 1 year and 12 months

    Transforming the hotel management from franchised to managed, including a full reorganisation of all departments and implementation of new procedures. Responsible for short and long term planning and day-to-day operations. Preparing budget, marketing plans and business plans, increasing and maintaining the value of the asset. Directly responsible for the sales and revenue management strategy and implementation in the hotel. Develop, recommend, implement and manage the hotel’s annual and long term operations, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations Responsible for the direct supervision of the hotel’s team and to manage the relationship with the owner.

  • Operations Manager

    AccorHotels - Prague, Czechia

    Management
    September 2011 - February 2013 · 1 year and 6 months

    Operational running of the two hotels, ensuring quality in the provision of Rooms (146 + 181), Food & Beverage and Meetings services, by implementing reference guides for those departments. Quality control in the individual departments and constant improvement of the services offered. Playing a "hands-on" role in the hotel, embodying sociability and proximity. Ensuring that the team organisation remains flexible and ready to meet customer needs. Training and development of the hotel staff, review of the training needs together with the HOD´s. Ensuring that employees develop their skills to the highest level. Assisting the General Manager with forecasting and implementing the sales and revenue management of the hotel. Implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for all departments. Substitute the GM during her absence.

Education

  • ESSEC Business School, Hospitality Management programs: MSc in hospitality management or GMBA track Hospitality management (IMHI - AAIMHI) - Paris, France

    March 2013 - March 2014

  • Tourismusschulen Bad Ischl Salzkammergut - Bad Ischl, Austria

    September 1992 - May 1997

Languages

  • English
    Native or fluent
    100%
  • Slovak
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • Czech
    Full professional
    80%
  • Croatian
    Full professional
    80%
  • Slovenian
    Professional working
    60%
  • French
    Limited working
    40%

Skills

  • Hotel Management
  • hotel sales
  • project managment

Other

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