Eliane Loertscher

Eliane Loertscher

Academic Assistant at HTW Chur - University of Applied Sciences
Lives in Chur, Switzerland
over 6 months ago

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I studied tourism at HES-SO Valais in Sierre, Switzerland and completed internships in a tourism office, tour operator, event organiser and an online booking platform for meeting rooms. I lived in Dublin for over a year, where I gained a lot of experience in the tourism industry abroad. More information about my education and work experience can be found below.
Recently, I started a job at University of Applied Sciences HTW Chur as an Academic Assistant and I am their hosco administrator.

Please do not hesitate to contact me if you have any questions.

Experience

  • Academic Assistant

    HTW Chur - University of Applied Sciences - Chur, Switzerland

    Tourism
    February 2018 - Now

    - Academic Assistant in full-time Bachelor degree course in Tourism - Academic Assistant in part-time Bachelor degree course in Service Design - hosco administrator - Project leader of Tourism Trend Forum - Co-coordinator Major ecommerce & sales

  • Content & Communications Intern

    Meetingsbooker - Dún Laoghaire, Ireland

    Customer Service
    August 2017 - November 2017

    - Ensuring quality content is maintained on the meetingsbooker.com website - Onboarding new venues to the platform - Handling venue and customer queries via chat, email and phone - Emailing customers with promotions that drive sales - Managing social media activity on Twitter. - Developing customer surveys to better understand customer sentiment - Reporting on campaign performance - Supporting other members of the operations team in the execution of their roles to ensure smooth running of business operations.

  • PCO & Event Management Intern

    MCI Group Dublin - Dublin, Ireland

    Events
    April 2017 - July 2017

    2 Months PCO Intern (Profesional Congress Organisation) 1 Month Event Management Intern worked at two conferences (EAWOP 2017, ISAG 2017) worked two events (Deloitte and yahoo rebranding)

  • Internship at Nordic and non-English speaking countries

    Abbey Group - Dublin, Ireland

    Tourism
    January 2016 - June 2016

    Areas: Business Development & Customer Care - creating travel programme - enquire for hotel/ hostl rooms - sourcing coaches and guides - researching new touristic products

  • Internship at tourism Office

    Berguen Filisur Tourism - Bergün, Switzerland

    Administration & General
    July 2012 - July 2013

    Responsibilities - answering customer's questions (E-Mail, phone, walk-ins) - Organising Kesch-Trek - reforge destination's offer leaflets - inserting events to website - file destination's media appearance & contribution

Education

  • Bachelor of Science in Tourism

    HES-SO Valais Wallis - Sierre, Switzerland

    September 2013 - January 2016

    Principal subject: Cultural and Business Tourism Subsidiary subject 1: Develop & Implement Sales Techniques and Strategies Subsidiary subject 2: Design of touristic products and services

  • Baccalareate in Biology and Chemistry

    Grammar school Neufeld - Bern, Switzerland

    August 2008 - June 2011

    Principal subjects: Biology and Chemistry elective subject: Art & Art history

Languages

  • English
    Native or fluent
    100%
  • Swiss German
    Native or fluent
    100%
  • German
    Native or fluent
    100%
  • French
    Notions
    20%
  • Spanish
    Notions
    20%

Skills

  • Ability to empathize
  • Adaptable,flexible
  • A team player
  • business tourism
  • Cultural tourism
  • English C2
  • Excellent customer care
  • Friendly & helpfull
  • Hardworking
  • Microsoft Office
  • New business development
  • Open minded
  • Self-organised
  • Service design
  • Strong customer service
  • Well-organized
Connections
Marc Borrell
Hotel Manager of Luxury Boutique Hotel @Cerf Island Resort & Spa Seychelles | Official Winner of ‘World Luxury Hotel Award’ - 2018 Nominee en Cerf Resort Seychelles
Flavio Tunno
bar man at Sankt Martin - Restaurant & Hotel im Calfeisental
Following
Other members
Tanja Bügler
Chur, Switzerland
Samantha Magnoni
Lausanne, Switzerland
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Chur, Switzerland
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Disentis, Switzerland
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