Philippe Cornaille

Philippe Cornaille

Operations Director at JFAlbert Group of Companies
Lives in Victoria, Seychelles

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About me

Passionate and proficient at setting and achieving standards of quality during pre-opening, opening and post-opening times in luxury hotels. Diplomatic and engaging communicator, open minded, proactive with a strong Operations, Sales & Marketing, Digital and Rooms Division background. Creative but also very much analytical. Commercially focused. Hands on attitude and management style, I enjoy guest interaction. Extensive Management responsibilities. International education and training in luxury hotels set in multicultural environments. Strong track record of managing owners relations and being part of the growth. I build relationships based on trust and benefit and make decisions that positively impact both customer service and bottom line performance. I am a team player and a challenge taker, providing service excellence and memorable guests experiences.

Experience

12 years and 3 months

  • Operations Director

    JFAlbert Group of Companies - Victoria, Seychelles

    Administration & General
    September 2018 - Now · 1 year and 5 months

    Cluster of hotels operations management

  • Hotel General Manager (Pre-opening phase)

    Minor Hotels - Tunis, Tunisia

    Administration & General
    November 2017 - May 2018 · 7 months

    Pre-opening phase management • Establishing owner relationship and full reviewing of Hotel Management Agreement, • Complete general hotel organisation structure, • Meeting with local authorities (including Tunisian Tourism Federation), in view of obtaining local work conventions (presence of unions), licenses, certifications and conducting full commissioning of hotel facilities, • Coordinate on agreed F&B outlets and concepts, • Review layout plans, hotel design and signage, • Approve IT and PABX Systems, • Create and review uniform selection, • Leading all aspects of business planning, based on MINOR group standards, • Adapting the brand image for the hotel (i.e. AVANIFIT, AVANISPA, AVANIKIDS) • Reviewing Master Purchase Schedule, • Purchasing of the planned FFE and OSE. Installation of relevant FFE, • Create and approve all hotel collaterals and amenities, • Sealing first service contracts and partnerships, in line with group policy and standards, • Recruiting Heads Of Departments and planning for the rest of the team. • Identifying and organizing all task forces, • Setup of training department with group Head Office, • Creation of HR Manual and Supporting forms, • Creation of job descriptions, • Developing first year of operation business plan, manning guide, P&L and budgets, • Review monthly activity plans, • Initiating cost effective controls for the hotel, • Developing strategies for organizing, staffing, planning and executing departmental functionalities, • Training plan for hotel staff in delivering care that meets standards and practises, • Developing day to day operations and functions of a hotel ensuring future guests and staff satisfaction, • Maintaining and managing existing hotel equipment, infrastructure and inventories, • Motivating first hotel team members to deliver outstanding service standards, • Driving sales and marketing strategies, • Attending owners meetings, • Attending pilot project meetings to follow-up on construction phase and adjust Mechanical, Electrical and Plumbing, where necessary, • Planning hotel soft and grand opening, • Review Master Critical Path, • Prepare room snagging report, Key achievement: Convert a residential block in the chic waterfront district of Les Berges Du Lac Tunis into a boutique deluxe property, adapting it at its best to a hotel operation.

  • Digital Marketing, E-Commerce & Revenue Manager Offshore Hotels Managing a cluster of 7 hotels

    Tsogo Sun - Dubai, United Arab Emirates

    Administration & General
    June 2013 - November 2017 · 4 years and 6 months

    • Identifying & evaluating new online marketing opportunities to achieve and increase direct Internet traffic and online production for 7 properties of the offshore division. Global business increase (+5,5% ADR and +8% room nights year on year). Overseeing online PPC campaigns (Search & Display) and social media. • Overseeing all hotels re- management information i.e. occupancy, ARR, REVPAR as well as competition online rates. Determining strategy regarding revenue management, revenue, yield to optimize occupancy and revenue. • Collaboration with Operators to market online (i.e. The Leading Hotels of The World). • Collaboration with hotel GM’s and Sales & Marketing teams to implement pricing strategies. Yearly budget meetings and quarterly sales meetings, under the responsibility of the Operations Manager, as well as the Director of Sales. Key achievements: Use of digital strategies to increase hotel businesses in difficult environments. Complete refurbishment of websites to make them fully responsive. Maintain relationships with Tour Operators to drive business online (BtoB and BtoC).

  • Hotel Manager

    Le Domaine de L'Orangeraie - Victoria, Seychelles

    Administration & General
    October 2009 - June 2013 · 3 years and 9 months

    Working with the GM in the day-to-day resort operation, coordinating all hotel departments, including F&B to ensure high satisfaction of clientele. Setting up SOPs. Working on hotel teams synergies, team empowerment and growing team members. Attending shareholders board meetings. Producing aggressive bottom line results and creating value. • Hands on specifically on the Reservations, Sales & Marketing Department. Overseas representation: attending major international trade fairs (ITB Berlin, WTM London, DTM Kiev). Conducting fam & press trips (ex. Condé Nast, Vogue). Promoting the property through web & paper and expose to various markets. Establishing business relations with overseas luxury Tour Operators & travel partners. Creating packages and new innovative products to generate income. Key achievements: Pre-opening, opening & post-opening of a deluxe boutique hotel on a remote island. Run operations under pressure whilst hotel was under extension/construction. Make the property as the leading one in its category on the island and in the area of competition.

  • Sales & Marketing Manager

    Tsogo Sun - Victoria, Seychelles

    Administration & General
    July 2007 - August 2009 · 2 years and 2 months

    Reporting to the Hotel Manager and to the DOSM at head office. • Managing sales & reservations: contracting, setting specials & allotments, barter deals, conducting famtrips with worldwide deluxe Tour Operators and journalists, collaborating with overseas PR agencies and sales representatives (UK, France, Germany, Russia, Hong Kong, UAE), dealing with reservations (FIT & Groups) and weddings. • Implementing “Leading Hotels of the World” standards. Dealing with KPMG audits. • Branding Management: creation of the hotel manual at pre-opening time. Key achievements: Marketing an ultra deluxe property at pre-opening, opening and post-opening times. The hotel has been nominated many times (CN Hot List; Top 10 Best Indian Ocean Island Resort, …). Tailor-making creative offers to enhance high-end guests experience.

Education

  • MBA

    Ecole Supérieure Internationale de Savignac - Savignac-les-Églises, France

    September 2004 - June 2007

    MBA in hospitality industry

  • BTS

    Ecole Hôtelière de Thonon - Thonon-les-Bains, France

    September 2002 - June 2005

    Advanced Technician Diploma in Hospitality Industry (Option B - Kitchen and Service)

Languages

4 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

  • German

    Full professional

Personal information

Nationalities

  • French

Skills

17 skills

  • Boutique hotels
  • Budgeting
  • E-commerce
  • F&B
  • Front office reception
  • General Management
  • Leadership
  • Luxury hotel
  • Luxury Hotels
  • Luxury Sales
  • Preopening experience
  • Revenue Management
  • Rooms Division
  • Sales
  • Sales and Marketing
  • Strategic Planning
  • Team Management

Additional Information

1 information shared

  • Certified Hospitality Revenue Manager

    Received from the American Hotel & Lodging Association www.ahlei.org

Connections
Arpit Macwan
Front Office Associate at Green Park Hotels & Resorts
Kapila K Kahapola
Resort Manager cum Financial Controller at Berjaya Praslin Resort, Seychelles
Abhishek Kumar
Sr. Waiter at indian ocean Lodge
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