Phylis Kojo

Phylis Kojo

GUEST SERVICE ATTENDANT at OLE-SERENI INTERNATIONL HOTEL
Lives in United Arab Emirates
over 6 months ago

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Experience

  • GUEST SERVICE ATTENDANT

    OLE-SERENI INTERNATIONL HOTEL - Nairobi, Kenya

    Guest Relations
    February 2016 - May 2017

    o Offered guest support service all times • Cleaned break room, visitor laundry, vending and other areas as assigned • Tagged lost and found items and turns them in to administration • Performed towel service responsibilities as required • Complied with all protection and security policies in line with Company standards • Cleaned assigned guest units compliant with defined standards • Stocked and maintained cleaning carts and storage rooms • Reported repairs issues to accommodation Inspector

  • ATTRACTION ATTENDANT

    OLE-SERENI INTERNATIONAL HOTEL - Nairobi, Kenya

    Guest Relations
    May 2015 - January 2016

    Greet all guests as they approach the attraction with a friendly smile and fun acknowledgement. * Assist guest awareness or questions on how to use attraction or gam, clarify and enforce all attraction safety rules. * Explain the attraction and rules in a fun, safe encouraging way. * Execute your role's guest service performance standards on a daily basis and ensure they are never compromised. * Notice opportunities and take action to facilitate social interactions with families. * Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality. * Create and perform your own "signature move" and interact with guests on an ongoing basis. * Responsible for general cleanliness of attraction and surroundings. * Operate and monitor attraction maintaining saftey and cleanliness at all times. * Assist guests with any special requests or special needs. Safety First. * When safety is in doubt, refrain from allowing more guests in/on attraction and locate a manager. * Communicate with manager/owners any necessary maintenance or repair issues. * Follow all procedures regarding safety, injury, emergency situations that may occur while working your position. * Be knowledgeable about all other attractions and facilities to respond with accuracy to all guest requests. * Report any misconduct of guests and/or employees to management immediately. This includes stealing, damage of equipment/property, drug/alcohol use, etc. * Perform other duties assigned

  • HOUSE KEEPING ATTENDANT

    OLE-SERENI INTERNATIONAL HOTEL - Nairobi, Kenya

    Housekeeping
    December 2014 - March 2015

     Preparing the Cart  Stripping the Room  Taking the Garbage  Making the Beds  Cleaning the Bathroom  Dusting the Room

Education

  • DIPLOMA IN BUSINESS MANAGEMENT

    KENYATTA UNIVERSITY - Nairobi, Kenya

    May 2015 - May 2017

  • CERTIFICATE IN COMPUTER APPLICATIONS

    K.C.A UNIVERSITY - Nairobi, Kenya

    January 2015 - May 2015

Languages

  • English
    Native or fluent
    100%

Skills

  • A team player
  • Efficient
  • Good customer service
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