Pian Sopian

Pian Sopian

Room Division Manager at La Berceuse Resort & Villa
Lives in South Kuta, Indonesia

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About me

I was born at Sukabumi, 8 May 1978. So now I am 41 Years Old. I almost spend half of my life for Hospitality Industries until now. For the last six month I have been working as a Room Division Manager at La Berceuse Resort & Villa Nusa Dua, where I have been responsible for managing The Front Office Dept, Housekeeping Dept & SPA. Previously I have an experiences of hospitality for 20 Years at Le Meridien Hotel Jakarta. I come from experienced background and will bring an assortment of knowledge and skills to every area of business. Aside from my technical abilities, my pleasant manner and excellent communication skills allow me diplomatically bring to a conclusion any guests issues that may arise. I have an authentic style, natural curiosity and a warm way with people. Right now I am ready to take the next step in my career and to be challanged in all areas of hospitality and guest service.

Experience

20 years

  • Room Division Manager

    La Berceuse Resort & Villa - South Kuta, Indonesia

    Management
    November 2018 - Now · 7 months

  • Front Office Supervisor

    Le Meridien Jakarta - South Jakarta, Indonesia

    Front Office reception
    August 1997 - December 2016 · 19 years and 5 months

Education

  • English Literature

    Nasional University

    November 1999 - January 2001

Languages

2 languages

  • Indonesian

    Native or fluent

  • English

    Full professional

Skills

16 skills

  • Attention to detail
  • Checking guest satisfaction
  • Controlling cost and manage budgeting
  • Couching and counselling team
  • Create positive working environment
  • Encourage staff member
  • Handling complaints
  • Leadership skill
  • Leading with styles
  • Managing team players
  • Positive mental attitude
  • Priorities guest review
  • Problem solves
  • Standard service delivery
  • Support hotel goals
  • Upselling skills
Following
Jumeirah Group
Dubai, United Arab Emirates
Hosco
Geneva, Switzerland
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