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Interested in a stable senior management or corporate role, while pursuing exposure to the challenges of hotels, retail, commercial real estate, government institutions, FMCGs, wine & spirits, project development, consulting or recruitment thus leveraging my professional knowledge, experience and career advancement.
Corporate Director - Food & Beverage
International Trade Holdings Company K.S.C. - Kuwait City, KuwaitAdministration & GeneralApril 2016 - Now
http://www.ithc.com.kw Entirely responsible for the achievement of the whole financial, operational, service-oriented, safety and business goals for the food and beverage growth and strategy of the group, both in the Middle East and Asia. Actively support and assist in the expansion and diversification of the business entities (retail chains http://irtrading.co/index.html#) and properties (hotels) located locally and internationally. Develop relevant and contemporary suitable F&B concepts regionally by creating value for the owner, advise ownership regarding suitable brand partners and new store locations based on market reviews and opportunities. Perform regular on-site inspections and audits for evaluation, training, recommendation and support. Report to both the Vice President – Hospitality and Chairman/President.
Hotel General Manager
Radisson Hotel Group - Batumi, GeorgiaAdministration & GeneralFebruary 2014 - February 2016
Radisson Blu, Batumi, Georgia***** http://www.radissonblu.com/hotel-batumi 168 guestrooms + 4 F&B outlets + In-Room Dining Fully responsible of all aspects of the property’s general management and leadership. Reported to the District Director in Ukraine, the hotel’s Owners and the Area Support Office in Moscow. Managed a team of 125 people. Successfully completed the General Manager Certification Programme (GMCP) and the Pro Active Leadership for General Managers. 2014 Key Performance Indicators Year-end total revenue deviation above budget by +2.3% and above last year by +8.7%. Exceeded total GOP% performance budget of 32.5% by +3.8% and above last year by +3.7%. Met all guest satisfaction targets with a Medallia score of 69.4 above last year by +2.9 and above the company’s benchmark by +17.47. Positively surpassed last year’s Climate Analysis 2013 employee satisfaction survey results of 94% by +1.7% and above the company’s benchmark by +8.2%. 2015 Key Performance Indicators Year-end total revenue deviation above last year by +0.3%. Exceeded total GOP% performance budget of 37.2% by +4.8% and above last year by +5.7%. Met all guest satisfaction targets with a Medallia score of 79.8 above last year by +10.4 and above the company’s benchmark by +28.05. Positively surpassed last year’s Climate Analysis 2014 employee satisfaction survey results of 95.6% by +0.9% and above the company’s benchmark by +9.0%. Improved the hotel’s Quality Performance Review on the company’s brand standards mystery audit scores to 92.2% above last audit visit in 2013 by +0.6%. Awards The Radisson Blu Hotel, Batumi was named as Georgia’s Best Sea Accommodation 2015 at Welcome to Georgia National Tourism Awards 2015 ceremony on November 20 in Tbilisi. http://awards-tourism.com/?page_id=16684 http://gobatumi.com/en/about-us/media-centre/news/georgian-national-tourism-award/366 http://georgiatoday.ge/news/2251/Radisson-Blu-Hotels-Win-National-Tourism-Awards The Radisson Blu Hotel, Batumi was named as Georgia's Leading Hotel 2015 at World Travel Awards 2015 Europe ceremony on 05 September in Sardinia, Italy: http://www.worldtravelawards.com/award-georgias-leading-hotel-2015 The Radisson Blu Hotel, Batumi was named as Georgia's Leading Hotel 2014 at World Travel Awards 2014 Europe ceremony on 02 August in Athens, Greece: http://www.worldtravelawards.com/award-georgias-leading-hotel-2014 http://www.georgiatoday.ge/article_details.php?id=12580 http://gobatumi.com/ge/world-travel-awards-2014-nominates-radisson-blu-batumi/418 http://ghn.ge/news-113672.html http://news.boom.ge/geo/11/20140827/3520614/ A member of the Advisory Board in the Department of Tourism & Resorts of Adjara, Georgia. The advisory board plays a leading role in representing most private sectors in working with the Government in various tourism issues, with a special focus on positioning Batumi as a destination locally and internationally.
Bachelor of Science (Business)
Lebanese American University - Hospitality and Tourism Management - Beirut, LebanonJanuary 1999 - January 2002
Lebanese American University (L.A.U.), Beirut, Lebanon http://www.lau.edu.lb.com Degree of Bachelor of Science (Business) with Honors, 2002 International Hospitality & Tourism Management
EnglishNative or fluent100%
ArabicNative or fluent100%
FrenchNative or fluent100%
- Commercial skills
- Corporate strategy
- Experience in 5* hotels
- Good problem solver
- Hotel development
- Motivated and passionate
- New business development
- Pre-opening a restaurant
- Result driven
- Strategic thinking
- Strong leadership skills
- Talent development
- Team builder