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I am an efficient and organized person who is able to multi task and deal with many different tasks at once. My communication skills are very good and I have always had dealings with all levels of people which does not phase me.
I work well under pressure and to tight deadlines. I have a cheerful and optimistic outlook to my work and enjoy working as part of a team as well as on my own initiative.
I have a strong work ethic and desire to succeed. I like to keep learning new skills which will benefit my company and enable me to do more in my role.
Currently, I am looking for a new challenging abroad position in Reception/Front Office Department with a reputable and exciting employer.
Night Auditor (Receptionist) - River cruise ships
AT AnQor Ltd. - Bucharest, RomaniaFront Office receptionJune 2018 - October 2018 · 5 months
Day duties: Check-in and check-out procedures Making proper arrangements in terms of cabin assignments Responsible for clearance papers for arrival /departure to and from ports of call Customs declaration, embarking and disembarking of crew and passengers Upkeeping of crew and pax lists, muster lists Entering data of inventories settlements of the accounts of all outlets on board Follow-up on passengers’ requests handed to the front desk Dealing with and solving pax complaints providing guest services Information active cost controlling and maintaining budgets at the front desk Maintaining safety and quietness in guest and crew areas Night duties: Management of reception area at night (including ship security) Execution of all administrative duties according to company standards (daily / per cruise / monthly) Controlling of all guest checks and upkeep of the internal bookkeeping system Controlling and entering of guest checks into the system Preparation of Night Auditor report Correct handling of all Reception equipment Providing general administrative support for the Receptionist and Purser Complaint management Conduction of stock takes; inventory according to company procedures Preparation of opening and closing ships at start and end of season Assistance in other departments upon instruction from supervisors (if required) Performance according to company standards and HACCP rules Participation in loadings Correct storage of stock; establishing of par levels Active participation in onboard training programs
Grand Hotel Boutique - http://grandboutiquehotel.ro/ - Bucharest, RomaniaOtherMay 2018 - June 2018 · 2 months
Supervise accurate and efficient Reception operations including check in/out procedures Support Team Members in handling Guest requests and enquires to ensure a positive outcome Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments Ensure a consistent, high level of customer service. Carry out shift handovers and brief team members as required Assist other departments, as necessary, and maintain good working relationships with hotel Team Members Supervise daily shift process ensuring all team members adhere to standard operating procedures. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. Cross Check all billing instructions are correctly updated Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. Performs other duties as assigned, requested or deemed necessary by management. Drive sales revenues and promote hotel services and facilities for up-selling opportunities Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork. Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties Act in accordance with the front of house equipment and the property management systems.
Hotel Capitol - Bucharest, RomaniaOtherFebruary 2018 - May 2018 · 4 months
Greets guests upon arrival ensuring they feel expected and welcome. Ensure that the guest receives the accommodation he/she is expecting. Maintains an up to date knowledge of the hotel and local services and supplies to be able to respond to guest queries. Maintains an awareness of guest profiles through Hotel Management System -Pynbooking PMS Deals swiftly, efficiently and sensitively to guest complaints and ensures follow through. Process accounts from check-in through check-out, ensuring accurate posting of food and beverage and ancillary charges. Receives payments by cash, cheque, credit card or on-account, adhering to the company credit policy at all times. Accurately administers front desk clerical systems and procedures. Provided currency exchange service. Records all instances of refused business, with reason of refusal. Checks the reception is organised and operating in an efficient standard and checklists are completed and forwarded to Front Office Manager.
ICEP Hotel School - Bucharest, RomaniaOctober 2017 - January 2018
Front Office Hotel Receptionist Diploma
University of Bucharest - Bucharest, RomaniaSeptember 1999 - July 2003
History of culture and mentalities.
- Front office reception
- Strong customer service