The Association for Talent Development
A senior L & D professional with 14 years of experience across the full training cycle, in Customer Service, Leadership, regulatory, Baggage Handling and Implementation of large-scale Training Programs internationally. Am a certified trainer from City & Guilds, CIPD, IATA & Emirates Airlines Specialist at Emirates Aviation College, Dubai.
My Core competencies span across the verticals of customized L & D initiatives, Talent Management, Project management, Organizational Development (OD), Airport operations management, System administration and New station start up. I have had proven results across various facets of training, with a proven track record of achieving results through innovation, leading to enhanced business performance.
Achievements: Delivered all trainings for Emirates Airport Services (Dubai & Outstation) & regulatory trainings for dnata and Emirates. Project managed 30 plus new route start-ups and Ground Handling Agency changes for Emirates, in addition to ensuring a seamless and successful start-up. Partnered with business to conduct a performance analysis for new station start-ups and GHA change while monitoring the performance of existing stations and recommending remedial measures. Remotely supported new station re-start (Abuja/15 Dec 17) through Virtual Instructor-Led Training (VILT) sessions, thereby saving costs and avoiding logistical hassles for the organization. Managed TNA for 02 stations & effectively communicated the outcomes with all stakeholders. Coached, developed and signed off new trainers within Emirates group & network. Advised the AS Connect project team and system solutions on key learning elements for training flight creation. Project managed annual training flight creation for all programmes GLD offers to EKAS network, Dubai and dnata. Key Responsibilities: Formulating and implementing learning strategies and programs including compliance training, devising IDPs, contributing to OD mandates. Designing and delivering e-learning courses, workshops and other trainings as well as assisting managers develop their team members through career pathing exercises. Tracking budgets and negotiating contracts with outside vendors, in addition to hiring and overseeing training and L&D specialists. Guiding and mentor learners on their performance, liaising with the management to rectify performance and foster individual development. Keeping abreast of the latest industry standards and to disseminate knowledge effectively.
Certified trainer to deliver basic & advanced level training for Qantas Airways at Dubai for (Emirates Airlines) on Altea. Managed, administered and delivered trainings for Concourse D Project. Was acknowledged for support rendered and ensuring the smooth opening of Concourse D. Earned recognition from Emirates Divisional Vice President for designing and delivering an elaborate EKAS disruption training plan encompassing all EKAS grades, emcare volunteers and delivering within record TATs. Handpicked to develop 12 EKAS Dubai Airport Service Managers by Emirates Divisional Vice President (EKAS). Handled 25 new Emirates station start-ups and developed GHA & EK teams for smooth operations and cutover. Coached and developed new trainers within Group Learning & Development and external trainers on internal L&D standards for facilitation skills and subject matter – Airport operations. Designed, developed and executed effective learning solutions for 3 stations, leading performance enhancement and customer experience initiatives, resulting in greater business results for strategic business partners.
Provided learning & development solutions and cutover support to 3250 Emirates Airport Services staff to expand its operations from old Terminal 1 to Concourse 2 and Terminal 3. Conducted organizational training needs analysis of for EKAS Airport services catering to 38 job roles. Managed the portfolio of agreed training projects in collaboration with relevant business stakeholders and evaluate the effectiveness of learning outcomes on business performance. Worked in close consultation with business managers and the curriculum design team. Essayed a lead role in representing the business development & projects training delivery team in the design and delivery of effective training solutions.
Managed and direct training administration to effectively support airport operations training requirements for initial, recurrent and developmental training using appropriate Oracle Training Administration systems (OLM) and applicable training policies and procedures. Planned, scheduled & implemented all training plans & projects for dnata airport training at Terminal 1 & 2. Analyzed and reported on training performance, resource utilisation and events not updated / closed.
One stop shop for “Business Connect” facilitators to run their training sessions independently in the areas of Reservations, Cargo, Ramp Services and Airport Services. Managed 236 facilitators across the network and coordinated training requirements. 200
First On Job trainer for dnata. Preformed a dual role of a “Senior Flight Agent” as well as “On the Job Trainer”. Delivered soft skills, standards and systems training for all Airlines for which dnata was the ground handling agent.
A dedicated agent for dnata Passenger Service Unit at Dubai International Airport (Terminal 1 & 2). An all-rounder in all areas of airport operations and familiar with 09 departure control systems and a dedicated team member of the European pool.
• Worked with owner, managers and sales department to streamline operations and information reporting process. • Expanding the business by preparing and delivering sales presentations to new and existing clients. • Achieved 137% of my sales target, nearly doubling it in the month of July.
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