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Looking to join a reputable and exciting group where I can progress quickly and have the opportunity to develop an enviable career profile.
I am a energetic, talented and driven manager with a real passion for delivering a first rate service to guests and maintaining excellent relationships with them to encourage repeat business. Having a proven track record of running successful operations that nurture and grow the business, cut costs whilst at the same time maximizing profits. Possessing the experience and initiative to further bolster a restaurant reputation and commercial success.
Pinkberry- M.H. Alshaya Co. - Dubai, United Arab EmiratesF&B serviceJune 2018 - Now · 6 months
Lead all staff staffing processes, Team development, scheduling, policy compliance, customer retention and local store marketing. Lead successful tests for new products and operational processes, most notable Pink berry’s self serve store. Actively manage a TEAM of 12 (Leaders & Team members) by regularly conduction performance assessments, constructive feedback, and setting challenging yet achievable goals to improve T.Ms. performance. Use all operational tools to plan for and achieve operational excellence in the store. Plan, Communicate and delegate responsibilities to T.Ms. to ensure smooth flow of operations. Averaged 95% on mystery shops scores compared to company expectation of 85% Demonstrating genuine hospitality while greeting & building connection with guest and delivering exceptional experience. Taking accurate order and partnering with T.M's to serve the products that meet guest expectations. Guiding Guest's (first Visit) through menu's while demonstrating knowledge of products (Non-tart Yogurt & Toppings) & ingredients.