Pranay Kumar Mondol

Pranay Kumar Mondol

Housekeeping Quality Supervisor at IHG - InterContinental Hotels Group
Lives in Muscat, Oman
over 6 months ago

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To seek excellence in profession, growth in career and Be Associated with an organization offering a responsible position where by My Academic and work experience can best be utilized.

Experience

  • Housekeeping Quality Supervisor

    IHG - InterContinental Hotels Group - Muscat, Oman

    Housekeeping
    January 2018 - November 2018 · 11 months

    Responsible for checking the room cleanliness for the required standards. Responsible for signing requisition for material for the floors. Liaisoning with the guest on the floor. Public area cleaning process. Responsible for the keys with department and maintains the key control register. Once in a month with Supervisor controlling linen inventory. Shift hand over to the next shift. Main work happens entry in the department log book for the information. Have a Knowles about the Opera system. Handles Lost and Found issues.

  • Housekeeping Supervisor

    Ezdan Hotel & Suites - Doha, Qatar

    Housekeeping
    June 2013 - April 2017 · 3 years and 11 months

    Be present for the customer in person and on the phone. Smile and make eye contact. Be energetic and adopt the ‘YES WE CAN’ approach to service. Be energetic in your responses, especially when something in urgent. Listen actively and carefully, be responsive and friendly. Be attentive when communication with customer. Anticipate request, know expectation and ask the right question. Personally commit to delivery and follow up. Thank the customer.

  • Housekeeping Team Leader

    Emaar Hospitality Group - Dubai, United Arab Emirates

    Housekeeping
    January 2012 - May 2013 · 1 year and 5 months

    Responsible for Guest rooms and bathrooms are serviced using the highest quality products and supplies in line with property requirements. Health and hygiene policies and procedures are strictly adhered to Equipment and company property is maintained. Correct storage of cleaning equipment and chemicals is maintained.

  • Housekeeping Attendant

    Southern Sun Abu Dhabi - Dubai, United Arab Emirates

    Housekeeping
    December 2006 - June 2011 · 4 years and 7 months

    Waste is disposed of correctly, in line with environmentally friendly policies and procedures. Awareness of security of guest belongings. Reporting of maintenance defects in rooms to the Supervisor. All Room Service operating equipment removed from rooms and returned to the assigned area. Correct air freshening procedures used and rooms are free of odours Guest Service · Communicate verbally and provide customer information· Facilitate complaints. Guest feedback is communicated. Allocates rooms to the room attendants. Supervises room cleaning process.

Education

  • School secondary certificate

    Dhaka collage - Dhaka, Bangladesh

    January 2000 - May 2004

    Passed school secondary certificate.

Languages

  • English
    Professional working
    60%

Skills

  • Housekeeping Administrater
  • Housekeeping Attendant
  • HOusekeeping & Laundry
  • Housekeeping operations
  • Housekeeping Public area
  • Housekeeping supervisor
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