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A responsible, creative and innovative individual with highly competent customer service skills. A fast learner and a team player who works hard to meet goals and exceed client expectations.
Front Office Agent
Sweet Home Boutique Hotel - Tagbilaran City, PhilippinesFront Office receptionFebruary 2016 - March 2018 · 2 years and 2 months
• Manage the registration process of the guests. • Handle guest check-ins and checkouts appropriately. • Take reservations over the telephone, through emails and in person. • Answer queries regarding the hotel’s services and charges. • Manage accurate accounting of all rooms. • Contact housekeeping and maintenance departments when a problem is reported. • Compute bills and take payments. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
The Bellevue Hotel and Resort - Panglao, PhilippinesManagement TraineeJuly 2015 - December 2015 · 6 months
• Front Office Representative • Food and Beverage Service attendant • Bartender Assistant • Recreation and Housekeeper
Jollibee - Alturas Company Corporation - Tagbilaran City, PhilippinesAdministration & GeneralMay 2011 - October 2011 · 6 months
• Tend to the needs of customers in the restaurant. • Waiting on customers and taking their orders. • Pack foods ordered by customers and serve them in the most efficient manner. • Provide helpful answers to queries or questions raised by customers. • Assist other employees with their work when required. • Responsible for promotion of new products. • Handling parties inside and outside the store. • Responsible for the inventory in the kiddie toys.
Front Office Assistant
Bohol Tourism Office - Tagbilaran City, PhilippinesCustomer ServiceApril 2011 - June 2013 · 2 years and 3 months
• Customer service Representative • Airport Representative • Seaport Representative • Conduct hotel and resort survey for tourist arrival. • Handle filing duties.
Bachelor of Science in Hotel and Restaurant Management.
University of Bohol - Tagbilaran City, PhilippinesJune 2010 - March 2016
TagalogNative or fluent100%
EnglishNative or fluent100%