Prince Arod Eri Yap

Prince Arod Eri Yap

Front Office Agent at Sweet Home Boutique Hotel
Lives in Dubai, United Arab Emirates
over 6 months ago

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A responsible, creative and innovative individual with highly competent customer service skills. A fast learner and a team player who works hard to meet goals and exceed client expectations.

Experience

  • Front Office Agent

    Sweet Home Boutique Hotel - Tagbilaran City, Philippines

    Front Office reception
    February 2016 - March 2018 · 2 years and 2 months

    • Manage the registration process of the guests. • Handle guest check-ins and checkouts appropriately. • Take reservations over the telephone, through emails and in person. • Answer queries regarding the hotel’s services and charges. • Manage accurate accounting of all rooms. • Contact housekeeping and maintenance departments when a problem is reported. • Compute bills and take payments. • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.

  • Trainee

    The Bellevue Hotel and Resort - Panglao, Philippines

    Management Trainee
    July 2015 - December 2015 · 6 months

    • Front Office Representative • Food and Beverage Service attendant • Bartender Assistant • Recreation and Housekeeper

  • Service Crew

    Jollibee - Alturas Company Corporation - Tagbilaran City, Philippines

    Administration & General
    May 2011 - October 2011 · 6 months

    • Tend to the needs of customers in the restaurant. • Waiting on customers and taking their orders. • Pack foods ordered by customers and serve them in the most efficient manner. • Provide helpful answers to queries or questions raised by customers. • Assist other employees with their work when required. • Responsible for promotion of new products. • Handling parties inside and outside the store. • Responsible for the inventory in the kiddie toys.

  • Front Office Assistant

    Bohol Tourism Office - Tagbilaran City, Philippines

    Customer Service
    April 2011 - June 2013 · 2 years and 3 months

    • Customer service Representative • Airport Representative • Seaport Representative • Conduct hotel and resort survey for tourist arrival. • Handle filing duties.

Education

  • Bachelor of Science in Hotel and Restaurant Management.

    University of Bohol - Tagbilaran City, Philippines

    June 2010 - March 2016

    Completed.

Languages

  • Tagalog
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Cooking
Connections
Glenda Codia
Senior Sales Executive at Majid Al Futtaim. Hospitality Division
Following
Vienna House
Vienna, Austria
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