Priya Pradeep

Priya Pradeep

Volunteer at The Old Library
Lives in Dubai, United Arab Emirates

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About me

Over 4 years’ experience in the Hotel Industry with valuable knowledge of operations, guest behaviors & UAE culture has strengthened me with excellent inter-personal skills and a passionate interest to create, maintain & increase Guest Relations. Hence, keen on building a stronger foundation in Front Office, Reservations & Revenue Departments.

Experience

6 years and 2 months

  • Volunteer

    The Old Library - Dubai, United Arab Emirates

    Customer Service
    January 2019 - Now · 6 months

  • Temporary Payroll Accountant

    Al Tayer Group - Dubai, United Arab Emirates

    Finance/Accounting
    August 2016 - November 2017 · 1 year and 4 months

     Maximized team’s productivity by efficient processing of End of Service & raising travel LPOs.  Maintained strong focus on input data, hence contributing to a successful payroll run for each month.  Maintained a timely record of files & documents for auditing purposes.  Strengthened my numerical & excel skills, which were my areas of improvement.  Replaced a colleague for one month & successfully ran the month’s payroll for all joint venture companies, achieving appreciation from management for the flawless execution.

  • Guest Services Executive - Rooms Division

    Jumeirah Creekside Hotel - Dubai, United Arab Emirates

    Front Office reception
    September 2014 - February 2016 · 1 year and 6 months

     Proactively & warmly assisted guests during arrival & departure, always exceeding their expectations.  Successfully offered & enrolled new arrivals to the Sirius Loyalty Program & extended additional assistance to the existing members.  Efficiently created walk-in reservations, prioritizing guest requests & reservation requirements, earning highest reservation score among the Reception team.  Took responsibility for preparations of special arrangements for arrivals of groups, VIPs & guests celebrating special occasions.  Ensured smooth operations by generating & checking shift reports frequently throughout the shift.  Extended assistance to Concierge, Business Center & Club Lounge during busy operations as well as to department trainers by buddy-training new joiners.  Strengthened complaint handling & quick decision-making skills through guest interactions, effective complaint resolution & tending to suggestions, all in a fast-paced environment, thereby increasing guest satisfaction & service recovery scores.  Achieved recognition for scoring 90% in LQA check-out, Employee of the month & for receiving most number of positive guest comments for June 2015.

  • Hospitality Coordinator

    Choithram - Cafe Vienna Launch Project - Dubai, United Arab Emirates

    Administration & General
    November 2012 - July 2014 · 1 year and 9 months

     Visited various coffee shops to gather ideas for creating the menu, design & layout.  Explored local lifestyles on coffee-consumption, deli-to-go, seating styles and general atmosphere.  Initiated techniques for profit-maximizing & maintaining customer relationships.  Utilized knowledge from hospitality experience to determine feasibility of arising ideas & suggested relevant marketing strategies & valuable inputs for creation of an operations manual.

  • Management Trainee - Housekeeping Supervisor

    Hilton Dubai Jumeirah Resort - Dubai, United Arab Emirates

    Housekeeping
    March 2010 - August 2010 · 7 months

     Ensured a safe work environment by keeping the department well informed of any challenges, effectively handling any arising issues, while carefully considering security measures at all times.  Developed managerial, organizational & time-keeping skills through successfully managing a small team; strengthened my coordination & verbal, written & telephonic communication skills.  Created a positive work environment for the team through frequent interactions regarding peer comfort & motivation levels, encouragement & suggestions for cost-saving techniques & walking the extra mile towards exceeding guest expectations.  Conducted frequent training on each standard operating procedure for my team and also participated in training & workshops conducted by the seniors & guest speakers, respectively.

  • Operations Trainee - Service

    Hyatt Hotels Dubai - Dubai, United Arab Emirates

    F&B service
    February 2009 - August 2009 · 7 months

     Endowed each guest with personalized service by engaging in welcoming conversation & suggesting menu items according to their dietary preferences.  Coordinated with the production staff to convey information of any dietary amendments, while well maintaining the food safety standards.  Effectively handled guest requests & complaints by quick decision-making & service recovery practices.  Initiated cost-saving techniques to assist in maximum utilization of resources with minimum expenses.  Received appreciation letters from two regular guests & a mystery guest for the exceptional & personalized service provided to them.

Education

  • The Emirates Academy of Hospitality Management - Dubai, United Arab Emirates

    September 2013 - November 2014

    MBA in International Hospitality Management • Statistics, Finance, Cross Cultural Selling and Marketing, Digital Marketing, Corporate Strategy, International Recruitment, Research Methods, Law & Ethics, Hotel Service Operations

  • Hotel Institute Montreux - Montreux, Switzerland

    February 2011 - June 2011

    BBA (Honors) in Hotel, Restaurant & Resort Management • Strategic Planning, International Management, Entrepreneurship, Statistics, Business Law (US), International Trade, Financial Management, Philosophy, Art and European Literature

  • SHMS Swiss Hotel Management School - Leysin, Switzerland

    September 2008 - January 2011

    Higher Diploma in Hospitality Management • Food and Beverage: Service, Production, Management and Cost Control; Wine and Bar; Micros • Rooms Division: Operations and Management; Fidelio Software • Events: MICE Markets, Banquets and Events Planning and Management • Human Resources Management • Marketing Management, Research and Reporting • Management Projects and Principles • Geography of Travel and Tourism • Managerial Accounting and Principles • Facilities Design and Management • Business and Intercultural Communication

Languages

4 languages

  • English

    Native or fluent

  • Hindi

    Native or fluent

  • French

    Limited working

  • Arabic

    Notions

Personal information

Nationalities

  • Indian

Date of birth

June 01st 1990

Driving License

Yes

Skills

4 skills

  • Civilsoft
  • Hotel Opera PMS System
  • Microsoft ofice
  • Oracle
Connections
Krisantus Sutrisno
People and Culture Officer at Four Seasons Hotels and Resorts
Dinesh Madusanka
CDP at LUX* South Ari Atoll
Deepak Kumar
Housekeeping supervisor at Copthorne Hotel Dubai
View 4 connections
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