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Over 4 years’ experience in the Hotel Industry with valuable knowledge of operations, guest behaviors & UAE culture has strengthened me with excellent inter-personal skills and a passionate interest to create, maintain & increase Guest Relations. Hence, keen on building a stronger foundation in Front Office, Reservations & Revenue Departments.
6 years and 2 months
The Old Library - Dubai, United Arab EmiratesCustomer ServiceJanuary 2019 - Now · 6 months
Temporary Payroll Accountant
Al Tayer Group - Dubai, United Arab EmiratesFinance/AccountingAugust 2016 - November 2017 · 1 year and 4 months
Maximized team’s productivity by efficient processing of End of Service & raising travel LPOs. Maintained strong focus on input data, hence contributing to a successful payroll run for each month. Maintained a timely record of files & documents for auditing purposes. Strengthened my numerical & excel skills, which were my areas of improvement. Replaced a colleague for one month & successfully ran the month’s payroll for all joint venture companies, achieving appreciation from management for the flawless execution.
Guest Services Executive - Rooms Division
Jumeirah Creekside Hotel - Dubai, United Arab EmiratesFront Office receptionSeptember 2014 - February 2016 · 1 year and 6 months
Proactively & warmly assisted guests during arrival & departure, always exceeding their expectations. Successfully offered & enrolled new arrivals to the Sirius Loyalty Program & extended additional assistance to the existing members. Efficiently created walk-in reservations, prioritizing guest requests & reservation requirements, earning highest reservation score among the Reception team. Took responsibility for preparations of special arrangements for arrivals of groups, VIPs & guests celebrating special occasions. Ensured smooth operations by generating & checking shift reports frequently throughout the shift. Extended assistance to Concierge, Business Center & Club Lounge during busy operations as well as to department trainers by buddy-training new joiners. Strengthened complaint handling & quick decision-making skills through guest interactions, effective complaint resolution & tending to suggestions, all in a fast-paced environment, thereby increasing guest satisfaction & service recovery scores. Achieved recognition for scoring 90% in LQA check-out, Employee of the month & for receiving most number of positive guest comments for June 2015.
Choithram - Cafe Vienna Launch Project - Dubai, United Arab EmiratesAdministration & GeneralNovember 2012 - July 2014 · 1 year and 9 months
Visited various coffee shops to gather ideas for creating the menu, design & layout. Explored local lifestyles on coffee-consumption, deli-to-go, seating styles and general atmosphere. Initiated techniques for profit-maximizing & maintaining customer relationships. Utilized knowledge from hospitality experience to determine feasibility of arising ideas & suggested relevant marketing strategies & valuable inputs for creation of an operations manual.
Management Trainee - Housekeeping Supervisor
Hilton Dubai Jumeirah Resort - Dubai, United Arab EmiratesHousekeepingMarch 2010 - August 2010 · 7 months
Ensured a safe work environment by keeping the department well informed of any challenges, effectively handling any arising issues, while carefully considering security measures at all times. Developed managerial, organizational & time-keeping skills through successfully managing a small team; strengthened my coordination & verbal, written & telephonic communication skills. Created a positive work environment for the team through frequent interactions regarding peer comfort & motivation levels, encouragement & suggestions for cost-saving techniques & walking the extra mile towards exceeding guest expectations. Conducted frequent training on each standard operating procedure for my team and also participated in training & workshops conducted by the seniors & guest speakers, respectively.
Operations Trainee - Service
Hyatt Hotels Dubai - Dubai, United Arab EmiratesF&B serviceFebruary 2009 - August 2009 · 7 months
Endowed each guest with personalized service by engaging in welcoming conversation & suggesting menu items according to their dietary preferences. Coordinated with the production staff to convey information of any dietary amendments, while well maintaining the food safety standards. Effectively handled guest requests & complaints by quick decision-making & service recovery practices. Initiated cost-saving techniques to assist in maximum utilization of resources with minimum expenses. Received appreciation letters from two regular guests & a mystery guest for the exceptional & personalized service provided to them.
The Emirates Academy of Hospitality Management - Dubai, United Arab EmiratesSeptember 2013 - November 2014
MBA in International Hospitality Management • Statistics, Finance, Cross Cultural Selling and Marketing, Digital Marketing, Corporate Strategy, International Recruitment, Research Methods, Law & Ethics, Hotel Service Operations
Hotel Institute Montreux - Montreux, SwitzerlandFebruary 2011 - June 2011
BBA (Honors) in Hotel, Restaurant & Resort Management • Strategic Planning, International Management, Entrepreneurship, Statistics, Business Law (US), International Trade, Financial Management, Philosophy, Art and European Literature
SHMS Swiss Hotel Management School - Leysin, SwitzerlandSeptember 2008 - January 2011
Higher Diploma in Hospitality Management • Food and Beverage: Service, Production, Management and Cost Control; Wine and Bar; Micros • Rooms Division: Operations and Management; Fidelio Software • Events: MICE Markets, Banquets and Events Planning and Management • Human Resources Management • Marketing Management, Research and Reporting • Management Projects and Principles • Geography of Travel and Tourism • Managerial Accounting and Principles • Facilities Design and Management • Business and Intercultural Communication
Native or fluent
Native or fluent
Date of birth
June 01st 1990
- Hotel Opera PMS System
- Microsoft ofice