Priya Saboo

Priya Saboo

Front Desk Supervisor at Park Hyatt Beaver Creek
Lives in Beaver Creek, CO, United States

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About me

Ambivert Girl, With an let go off attitude, to live the life to the fullest, and a girl with a Dream to become a successful hotelier.

Experience

2 years and 11 months

  • Front Desk Supervisor

    Park Hyatt Beaver Creek - Beaver Creek, CO, United States

    Reception
    October 2018 - April 2019 · 7 months

    •Greet and welcome guests warmly and assist them with check-in. • Ensure that guest identification and reservation details are accurate and validated before assigning the room. •Supervise the operations of the front desk to ensure an optimal level of service & hospitality is provided to the guest. •Assist other departments in servicing the guest during high volume period. •Block rooms and handle special requests while monitoring room availability. •Resolve guest issues & complaint in a quick, efficient manner to the satisfaction of the customer by being guest centric, friendly and caring. Consistently follow up to ensure guest satisfaction that meets and exceed our service standards. •Overlook VIP guest/groups to ensure smooth and enjoyable stay throughout entire experience from check-in/check-out and actual event •Maximized hotel revenue by monitoring hotel room inventory and upselling. •Collect payment from guest during checkout and make sure they leave the premises safely. •Enrolling guests to The World Of Hyatt loyalty program by explaining them the benefits. •Liaised With hotel guest to create goodwill. Earned several positive customer reviews on both internal survey forms and online review platforms like trip advisor.

  • Front Desk Trainee

    Hyatt Regency Chicago - Chicago, IL, United States

    Reception
    April 2018 - October 2018 · 7 months

    • Working at the biggest Hyatt with 2032 rooms. •Greet and registered guest for check in and check out . Ensure all the guest information is correctly captured in a timely manner. • Providing information regarding availability, room types and room rates .Assist guest with any inquiries that they might have with transportation, meeting rooms, sightseeing and other hotel information. • Coordinating with housekeeping by updating room status, all check-outs, late check outs, early check ins , special request, part-day rooms, maintenance requests, and maintain up to date status reports. • Supervised access to safe deposit boxes and guest key storage area. • Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Recognized as top up seller. • Responded to complaints and situation that required immediate attention. • As and when needed assisted the night manager with night audit and also filled in as a host at Regency Club. • Selected to acted as lobby host during conferences to guide conference guest. • To ensure smooth running of daily front desk operations

  • Management Trainee

    The Andaman - A Luxury Collection - Langkawi, Malaysia

    Logistics
    May 2017 - November 2017 · 7 months

    • Greet and welcome guests with a smile and proceed them for check-in. • Ensure that guest identification and booking or reservation details are accurate and valid before assigning them to their room. • Maintaining record of occupied rooms and guest’s account • Introduce amenities and services to guest for their information and guidance. • Encoded and organized pertinent information and data into the system. • Assisted in executing daily administrative duties. • Foster strong working relationships with other departments. • Respond to all guest requests in timely manner and ensure follow up is completed. • Complies with all standard operating procedures and policies of the Front desk. • Remain observant and respond to each guest approaching Front Desk. • Collect payment from guest during checkout and make sure they leave the premises safely. • Earned several positive customer reviews on both internal survey forms and online review platforms.

  • Lead Generator

    Axiom Pvt.Ltd - Ahmedabad, India

    Reception
    January 2016 - September 2016 · 9 months

    • Make outbound calls and build rapport in professional manner. • Describing product to customers and accurately explaining details. • Answering product related queries with up-to date knowledge of product. • Effectively communicated with and support sales and administrative team. • Developed reputation as an efficient service provider with high level of accuracy. • Generated sales lead and set appointments for consultants. • Recorded prospect contact information in CRM. • Lead conversion to sales and reporting on lead status.

  • sales executive

    Imperial vacation pvt ltd - Ahmedabad, India

    Sales
    July 2015 - December 2015 · 6 months

    It is a Time share marketing company, where we have to sell the membership, or promote the company and have to do the marketing of tourism in India as well as abroad. We had to meet the clients in the office and have to give them a brief explanation about the company and the membership, and had to inform them about the rights and the benefits they can avail by taking the membership. We believe in customer satisfaction, loyalty & commitment were are main moto.

Education

Languages

4 languages

  • Gujarati

    Native or fluent

  • Hindi

    Native or fluent

  • English

    Full professional

  • Spanish

    Notions

Personal information

Nationalities

  • Indian

Date of birth

April 03rd 1995

Skills

8 skills

  • Able to work as a team
  • collabora
  • Courage to challenge
  • discrete and ethical
  • Friendly and positive
  • Good communicator
  • Honest hardworking
  • Positive attitude
Connections
Mihai Lițoiu
Account Manager at Bolt Business
GIANCARLO PASTORE
Amministratore at CIPAS TM
Nicolò Valsasina
International HR Recruiter at Alef&Maqroll
View 39 connections
Following
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Mandarin Oriental Jumeira, Dubai
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Sofitel Dubai The Palm Resort & Spa
Sofitel Dubai The Palm Resort & Spa
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Habtoor Palace, LXR Hotels & Resorts
Habtoor Palace, LXR Hotels & Resorts
Dubai, United Arab Emirates
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View more
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