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# I am outstanding performance, initiative, hard work and sense of responsibility particularly, Positive attitude, Team player, Proactive, Ability to work using own initiative.
• To obtain a position in my field of chosen profession where I can acquire and improve professionally the skills, talents and experiences that are essentially needed in boosting up my confidence to be a competitive Service.
• To obtains a challenging position where I can utilize specialization, communication skills, as well as my knowledge of hospitality industry to develop myself further.
Nakheel Company - Dubai, United Arab EmiratesF&B serviceSeptember 2017 - Now · 1 year and 3 months
• Greeting with warm, smiling and friendly to the guest. • Ensure timely delivery of all food & beverage items to customers. • Understand menu content and keeping up to date with any menu changes. • Presented menus and answered questions about the cuisine, making recommendations upon request. • Answer guest queries in a polite and helpful manner. • Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery. • Full product knowledge of all menu items and hotel facilities and services. • Handling reservation by telephone, walk in guest and reserve out . • Responsible for maintaining cleanliness and organization of department operating and storage areas. • Relaying, preparing and setting tables for the next guests • To control all cashiering practices and to proceed to regular check on micros, during serving period, controlling item postings, covers, discounts. • Recommended special food and beverage to customers. • Assisted the manager to clean and close the restaurants after the hours. • Attended monthly staff meetings and training sessions. • Maintained cleanliness in dining area. • Assisted Assistant Managers in preparing work schedules. • Responsible to prepare recites and collect payments from the customers. • Responsible to take orders and assist the cook to prepare food as per order of customers. • Responsible of inventory and expired date. • Responsible of closing paper. • Responsible of requisition beverage, general store and dry store. • Cashiering. • Handle customer inquiries and complaints. • Responsible to promote and ensure guest satisfaction. • Maintain a safe and sanitary work environment and ensure only the highest quality products are being served. • Establish rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest • Make sure all the staff follow the service as per Standard Operational Prosedur ( Sequence of Service ). • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
Waiter & Cashier
Grand Hyatt Doha - Doha, QatarF&B serviceSeptember 2013 - April 2017 · 3 years and 8 months
Politeknik New Surabaya College - Surabaya, IndonesiaAugust 2005 - October 2008
EnglishNative or fluent100%
- Micros POS