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4 years and 9 months
Chanel - Shanghai, ChinaAdministration & GeneralSeptember 2018 - Now · 1 year and 2 months
- report any maintenance problem in the boutique to specific department - responsible for order uniforms for all the employees in the boutique - order non-selling items twice a month - assist employees of the boutique with all kinds of inquires by communicating with other department - book hotels and tickets for employees (business trip , training) - maintain smooth operation of the back office
Guest Relations Officer
Ayada Maldives - MaldivesRooms divisionJuly 2017 - July 2018 · 1 year and 1 month
Ranked No.1 among all the resorts in the Maldives on Trip Advisor, my job includes, - assist guests with check-in and check-out by using Opera system - provide language assistance for Chinese guests - prepare welcome letter and departure letter for guests - assist guests with all inquiries, complaint handling and report to butlers / managers - handle all external and internal phone calls - responsible for making daily inhouse reports
Club Lounge Guest Service Agent
Sheraton Grand Hotel Dubai - Dubai, United Arab EmiratesRooms divisionMarch 2016 - March 2017 · 1 year and 2 months
Exclusive Club for SPG Platinum member / Suite guest / Club floor guest, my job includes, - Guest relation (customer care / complaint handling / customer engagement /communication through email and phone, etc ) - Assist guest with check-in / check-out / making reservation by following SOP - Food & Beverage service ( prepare / set up / clear buffet, afternoon tea and Happy Hour, tea and coffee service ) - Lounge Inventory control and manage - Daily report (VIP guest arrival report / preference report, etc ) - Achieve monthly and yearly target ( upsell / guest’s reviews on social media websites, membership enrollment, etc )
Hotel d'Angleterre - Geneva, SwitzerlandF&B serviceJune 2015 - December 2015 · 7 months
Six months internship at fine dinning French restaurant in a luxury boutique hotel which has 100 years history, my job includes - In Room Dining service ( order take and delivery ) - Food & Beverage service ( prepare / set up / clear breakfast buffet , banquet and events, introduce and serve traditional afternoon tea, table set up as per restaurant standard, etc ) - Maintain back area clean and tidy - Guest room minibar refill and control - Welcome amenity prepare and set up
Club Lounge agent
Fourpoints By Sheraton Taizhou Yuhuan Hotel - Taizhou, ChinaFront Office receptionNovember 2013 - August 2014 · 10 months
- 3 months training at Front Desk, 2 months training at Operator - Food & Beverage service ( serve drinks and Happy hour ) - Assist guest with check-in / check-out / making reservation - Daily report ( VIP guest arrival / daily revenue, etc ) - Maintain lounge clean and tidy
SHMS Swiss Hotel Management School - Leysin, SwitzerlandFebruary 2015 - June 2015
Studied Event Management at school and also had courses such as Market Research, Hospitality Management, MICE, etc. Apart from the theoretical studies, participated in organizing and holding two banquets which made me had a better understanding of how to manage an event.
Zhejiang Yuexiu University of Foreign Languages - Shaoxing, ChinaSeptember 2009 - August 2012
Studied French language as major.
Native or fluent
Date of birth
August 17th 1991
- Microsoft Excel
- Microsoft Word
- Micros POS
- Opera PMS