Qianye Sun

Qianye Sun

Boutique Assistant at Chanel
Lives in Shanghai, China

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4 years and 9 months

  • Boutique Assistant

    Chanel - Shanghai, China

    Administration & General
    September 2018 - Now · 1 year and 2 months

    - report any maintenance problem in the boutique to specific department - responsible for order uniforms for all the employees in the boutique - order non-selling items twice a month - assist employees of the boutique with all kinds of inquires by communicating with other department - book hotels and tickets for employees (business trip , training) - maintain smooth operation of the back office

  • Guest Relations Officer

    Ayada Maldives - Maldives

    Rooms division
    July 2017 - July 2018 · 1 year and 1 month

    Ranked No.1 among all the resorts in the Maldives on Trip Advisor, my job includes, - assist guests with check-in and check-out by using Opera system - provide language assistance for Chinese guests - prepare welcome letter and departure letter for guests - assist guests with all inquiries, complaint handling and report to butlers / managers - handle all external and internal phone calls - responsible for making daily inhouse reports

  • Club Lounge Guest Service Agent

    Sheraton Grand Hotel Dubai - Dubai, United Arab Emirates

    Rooms division
    March 2016 - March 2017 · 1 year and 2 months

    Exclusive Club for SPG Platinum member / Suite guest / Club floor guest, my job includes, - Guest relation (customer care / complaint handling / customer engagement /communication through email and phone, etc ) - Assist guest with check-in / check-out / making reservation by following SOP - Food & Beverage service ( prepare / set up / clear buffet, afternoon tea and Happy Hour, tea and coffee service ) - Lounge Inventory control and manage - Daily report (VIP guest arrival report / preference report, etc ) - Achieve monthly and yearly target ( upsell / guest’s reviews on social media websites, membership enrollment, etc )

  • F&B trainee

    Hotel d'Angleterre - Geneva, Switzerland

    F&B service
    June 2015 - December 2015 · 7 months

    Six months internship at fine dinning French restaurant in a luxury boutique hotel which has 100 years history, my job includes - In Room Dining service ( order take and delivery ) - Food & Beverage service ( prepare / set up / clear breakfast buffet , banquet and events, introduce and serve traditional afternoon tea, table set up as per restaurant standard, etc ) - Maintain back area clean and tidy - Guest room minibar refill and control - Welcome amenity prepare and set up

  • Club Lounge agent

    Fourpoints By Sheraton Taizhou Yuhuan Hotel - Taizhou, China

    Front Office reception
    November 2013 - August 2014 · 10 months

    - 3 months training at Front Desk, 2 months training at Operator - Food & Beverage service ( serve drinks and Happy hour ) - Assist guest with check-in / check-out / making reservation - Daily report ( VIP guest arrival / daily revenue, etc ) - Maintain lounge clean and tidy


  • Postgraduate Diploma

    SHMS Swiss Hotel Management School - Leysin, Switzerland

    February 2015 - June 2015

    Studied Event Management at school and also had courses such as Market Research, Hospitality Management, MICE, etc. Apart from the theoretical studies, participated in organizing and holding two banquets which made me had a better understanding of how to manage an event.

  • Bachelor

    Zhejiang Yuexiu University of Foreign Languages - Shaoxing, China

    September 2009 - August 2012

    Studied French language as major.


3 languages

  • Chinese

    Native or fluent

  • English

    Full professional

  • French

    Full professional

Personal information


  • Chinese

Date of birth

August 17th 1991


4 skills

  • Microsoft Excel
  • Microsoft Word
  • Micros POS
  • Opera PMS
Calvin Susanto
F&B Management Trainee at The Doyle Collection
Nicole Tomamichel
Student from State Tourism and Hotel Management School (SSSAT) Scuola specializzata superiore alberghiera e del turismo
Stijn Van Bleyenbergh
Member of the Organization Committee at AMFORHT
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