Multicultural background & education
Adapt easily to new environments
10 years and 7 months
Managed the operations at Cafe Bebek and maintaining a high profile with customers and staff to ensure the service comply with the standards measured by Cafe Bebek.
Straight Up is an international collective of young and experienced bartenders based in Berlin. We have a professional style of bartending focused on delivering unpretentious, approachable and quality cocktails for any service environment paired with charm, intellect and sensitivity. Individually tailored menus are composed for events based on our client’s personal tastes, the circumstances of the event, local produce and seasonal ingredients. Responsibilities: Accounts, invoicing, communication,
Managing the daily operation of an Aegean bistro on the rooftop, serving Turkish and Greek food. The Mediterranean menu features a selection of mezes, salads, flatbreads, fresh seafood and grilled meats. Managed the operations in Mandolin and maintaining a high profile with customers and staff To ensure the all F&B outlets comply with the standards measured by Soho House. Worked with the membership team to promote the F&B outlets to increase revenues and attract new business Work with the Executive Chef on promotions, new amenities, and other guest experience enhancements. To all staff members are held equally accountable Ensured the F&B team is in line with the other departments in following HR policies such as attendance and sick days Motivated the team members by creating effective recognition programs Ensured that the staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers Ensured that staffing levels are correct and to agreed standards and not exceeded without prior consultation Held regular staff meetings and attend meetings as required Ensured that the causes of staff grievances investigated, and the appropriate action was taken Ensured that fair discipline was affected Collaborated with HR in organising trainings that are directly related to customer service, guest satisfaction and quality of product and service. Established Food & Beverage SOPs Set up Restaurant policies, procedures and ensured they follow Soho House standards Recruitment, interviewing potential candidates and assessing their performance during trial shifts. Reviewed weekly forecast volume for covers and revenue Reviewed and approve scheduled hours in line with volume range Ensured all overtime is authorised Identified and implemented better methods for efficiency and reduction of payroll costs Knows and adhered to all company policy and procedure
Managed the operations in the Club, Room Service functions and maintaining a high quality of service and profile with customers and staff
Supported HR team with employee relations. Supports Mystery Shopper and Service Standards programs. Managed staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures. Assessed staff performance, conduct appraisals, and strategies for improving staff performance. Responded to employee’s benefit questions, assists with resolution of problems regarding access to or payment of benefits, assists employees with paperwork. Maintained employee files. Managed employee relations including, bulletin boards, birthday cards, annual holiday party, House Heroes Assisted with staff requests, i.e. employment verifications. Manages and oversees recruiting, including job postings, interviews and prescreens applicants. Monitored and analysed turnover reports. Attended, coordinated and led staff trainings, direct lines, coffee chats, etc. Demonstrated a high level of professionalism in dealing with confidential and sensitive issues. Maintained professional relationships with all coworkers and guests. Organised staff meetings, trainings and benefits monthly. Resolving staff issues/concerns, ensuring follow up. Properly communicating with other departments regarding daily activities/issues. Maintained a safe, clean, organised, and stocked work area. Ensured that the health and safety policy is adhered to at all times. Implemented, monitored, adhered to, and enforced compliance with all Company policies, procedures, and standards and local laws. Performed other tasks as assigned.
Supervising and supporting the front office team at Dean Street Townhouse. Assisting in implementing new procedures and in restructuring. Helping to improve the guest experience.
March 2013 to November 2013 Front Desk Agent, Reservation & Concierge Main tasks: check in & check out, making hotel reservations, concierge & guest services December 2013 to January 2014 Housekeeping supervisor Main tasks: Supervising, coordinating and monitoring the cleaning of the room and the house. Leading a team of 8 employees. January 2014 to September 2014 Assistant Front Office Manager Main tasks: Supervising, leading a team of 12 people, revenue strategy, reservations, payroll (ADP), implementing new procedures & training, improving guest experience, problem solving, guest relation management, Soho House Middle Management courses.
American House London 2012 Olympics Responsible of a team of 12 people for the main dining area, set up as a buffet open from 11 am to 1 am, serving lunch, afternoon tea & diner.
Responsible of the students (in between 5 and 15 students) staying on weekends in the boarding school. Organizing the weekend activities, supervising the study hours, supervising the students behavior.
Help the Income Auditor with his daily task: Control & separate the daily revenue per department & methode of payment. Calculate & prepare the daily & weekly reports. Do the daily audit & adjustments for the different departments. Help the Accounts Receivable Manager: Check the daily bank & cash records. Prepare customer invoices. Creating new customer accounts in the PMS. Group & events invoicing. Commissions processing & payments.
Operational internship for l'Ecole Hôtelière de Lausanne, during wich I was a commis in the gastronomique restaurant "Moo" and a headwaiter in the "Movida" restaurant.
Part time job as a waiter a side of my studies.
First operational experience. Commis & chef de rang at Amapola restaurant.
Native or fluent
Native or fluent
Date of birth
August 22nd 1986
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