Quentin Higgins

Quentin Higgins

Co-Founder at Straight Up
Lives in Zürich, Switzerland

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About me

Hard working
Multicultural background & education
Adapt easily to new environments


10 years and 7 months

  • Service Manager

    Cafe Bebek - Zürich, Switzerland

    F&B service
    June 2018 - Now · 1 year and 8 months

    Managed the operations at Cafe Bebek and maintaining a high profile with customers and staff to ensure the service comply with the standards measured by Cafe Bebek.

  • Co-Founder

    Straight Up - Berlin, Germany

    Administration & General
    July 2017 - Now · 2 years and 7 months

    Straight Up is an international collective of young and experienced bartenders based in Berlin. We have a professional style of bartending focused on delivering unpretentious, approachable and quality cocktails for any service environment paired with charm, intellect and sensitivity. Individually tailored menus are composed for events based on our client’s personal tastes, the circumstances of the event, local produce and seasonal ingredients. Responsibilities: Accounts, invoicing, communication,

  • Mandolin Manager

    Soho House Berlin - Berlin, Germany

    F&B service
    May 2017 - September 2017 · 5 months

    Managing the daily operation of an Aegean bistro on the rooftop, serving Turkish and Greek food. The Mediterranean menu features a selection of mezes, salads, flatbreads, fresh seafood and grilled meats. Managed the operations in Mandolin and maintaining a high profile with customers and staff To ensure the all F&B outlets comply with the standards measured by Soho House. Worked with the membership team to promote the F&B outlets to increase revenues and attract new business Work with the Executive Chef on promotions, new amenities, and other guest experience enhancements. To all staff members are held equally accountable Ensured the F&B team is in line with the other departments in following HR policies such as attendance and sick days Motivated the team members by creating effective recognition programs Ensured that the staff are always correctly and smartly dressed, that they offer professional and courteous service to their customers Ensured that staffing levels are correct and to agreed standards and not exceeded without prior consultation Held regular staff meetings and attend meetings as required Ensured that the causes of staff grievances investigated, and the appropriate action was taken Ensured that fair discipline was affected Collaborated with HR in organising trainings that are directly related to customer service, guest satisfaction and quality of product and service. Established Food & Beverage SOPs Set up Restaurant policies, procedures and ensured they follow Soho House standards Recruitment, interviewing potential candidates and assessing their performance during trial shifts. Reviewed weekly forecast volume for covers and revenue Reviewed and approve scheduled hours in line with volume range Ensured all overtime is authorised Identified and implemented better methods for efficiency and reduction of payroll costs Knows and adhered to all company policy and procedure

  • Floor Manager

    Soho House Berlin - Berlin, Germany

    F&B service
    May 2016 - April 2017 · 1 year

    Managed the operations in the Club, Room Service functions and maintaining a high quality of service and profile with customers and staff

  • Human Resources Assistant

    Soho House Berlin - Berlin, Germany

    Human Resources
    April 2015 - April 2016 · 1 year and 1 month

    Supported HR team with employee relations. Supports Mystery Shopper and Service Standards programs. Managed staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures. Assessed staff performance, conduct appraisals, and strategies for improving staff performance. Responded to employee’s benefit questions, assists with resolution of problems regarding access to or payment of benefits, assists employees with paperwork. Maintained employee files. Managed employee relations including, bulletin boards, birthday cards, annual holiday party, House Heroes Assisted with staff requests, i.e. employment verifications. Manages and oversees recruiting, including job postings, interviews and prescreens applicants. Monitored and analysed turnover reports. Attended, coordinated and led staff trainings, direct lines, coffee chats, etc. Demonstrated a high level of professionalism in dealing with confidential and sensitive issues. Maintained professional relationships with all coworkers and guests. Organised staff meetings, trainings and benefits monthly. Resolving staff issues/concerns, ensuring follow up. Properly communicating with other departments regarding daily activities/issues. Maintained a safe, clean, organised, and stocked work area. Ensured that the health and safety policy is adhered to at all times. Implemented, monitored, adhered to, and enforced compliance with all Company policies, procedures, and standards and local laws. Performed other tasks as assigned.

  • Hotel Supervisor

    Dean Street Townhouse - London, United Kingdom

    Front Office reception
    October 2014 - April 2015 · 7 months

    Supervising and supporting the front office team at Dean Street Townhouse. Assisting in implementing new procedures and in restructuring. Helping to improve the guest experience.

  • Management Trainee

    Soho House New York - New York, IA, United States

    Front Office reception
    March 2013 - September 2014 · 1 year and 8 months

    March 2013 to November 2013 Front Desk Agent, Reservation & Concierge Main tasks: check in & check out, making hotel reservations, concierge & guest services December 2013 to January 2014 Housekeeping supervisor Main tasks: Supervising, coordinating and monitoring the cleaning of the room and the house. Leading a team of 8 employees. January 2014 to September 2014 Assistant Front Office Manager Main tasks: Supervising, leading a team of 12 people, revenue strategy, reservations, payroll (ADP), implementing new procedures & training, improving guest experience, problem solving, guest relation management, Soho House Middle Management courses.

  • Assistant Manager

    Mosimann's - London, United Kingdom

    F&B other
    July 2012 - August 2012 · 2 months

    American House London 2012 Olympics Responsible of a team of 12 people for the main dining area, set up as a buffet open from 11 am to 1 am, serving lunch, afternoon tea & diner.

  • Boarding Master

    Institut La Gruyères - Gruyères, Switzerland

    January 2011 - August 2012 · 1 year and 8 months

    Responsible of the students (in between 5 and 15 students) staying on weekends in the boarding school. Organizing the weekend activities, supervising the study hours, supervising the students behavior.

  • Assistant Income Auditor & Accounts Receivable

    Insolito Boutique Hotel - Barcelona, Spain

    June 2011 - November 2011 · 6 months

    Help the Income Auditor with his daily task: Control & separate the daily revenue per department & methode of payment. Calculate & prepare the daily & weekly reports. Do the daily audit & adjustments for the different departments. Help the Accounts Receivable Manager: Check the daily bank & cash records. Prepare customer invoices. Creating new customer accounts in the PMS. Group & events invoicing. Commissions processing & payments.

  • Commis & chef de rang

    Hotel Omm - Barcelona, Spain

    F&B service
    April 2009 - August 2009 · 5 months

    Operational internship for l'Ecole Hôtelière de Lausanne, during wich I was a commis in the gastronomique restaurant "Moo" and a headwaiter in the "Movida" restaurant.

  • chef de rang

    Restaurant Le Chalet à Gruyères - Gruyères, Switzerland

    F&B service
    August 2007 - August 2008 · 1 year and 1 month

    Part time job as a waiter a side of my studies.

  • Commis & chef de rand

    Hyatt Regency La Manga - Cartagena, Spain

    F&B service
    June 2006 - November 2006 · 6 months

    First operational experience. Commis & chef de rang at Amapola restaurant.



4 languages

  • French

    Native or fluent

  • English

    Native or fluent

  • Spanish

    Full professional

  • German

    Full professional

Personal information


  • Swiss

Date of birth

August 22nd 1986


4 skills

  • Adobe Indesign
  • Hospitality Software (Opera, Micros)
  • Microsoft Office (Excel, Word, PowerPoint) Adv
  • Payroll Software (ADP, X-Time GFOS, PPE)

Additional Information

1 information shared

  • Other skills

    Other skills

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