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Director of Operations
Concorde Hotel Fujairah - Fujairah, United Arab EmiratesManagementJuly 2017 - Now
Operational Responsibilities: Completion of Customer Follow-up, timely analysis of Food & Beverage and rooms Prices in relation to competition. Participation and input towards F&B Marketing activities. Preparation of Sales Promotions & Mailings Competitive analysis every six months by calling our competitors and gathering data such as banquet kits, room rental rates, etc Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company. Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.
Rooms Division Manager
Concorde Hotel Fujairah - Fujairah, United Arab EmiratesRooms divisionApril 2011 - July 2017
Operational Responsibilities: Manages the 24/7 operations of the FO, HK, LND, ENG and responsible for the entire Front Office operation including Front Desk, Reservation, Concierge, Telephones operator, Night Manager and Duty Manager. Manages and control the expenditures and the profit and make sure it within budget Guest Service: Personally and frequently verifies that guests are receiving the best and high quality of service. Schedules to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room. Product: Having an ability of convincing guest and customers of selling organization products with smart and proper negotiating skills Periodically inspects rooms to ensure cleanliness and well maintained rooms. Patrols assigned areas frequently to ensure cleanliness and well maintained areas. Financial Skills: Assist in the preparation of the Annual Operation Budget which will form part of the Business Plan Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results Marketing Responsibilities: Come up with new ideas and innovation to increase revenue and keep up to the budget set. Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly Administrative Skills: Control the preparation of room occupancy forecast on a daily, weekly and monthly basis, Understand and comply with local regulations and legislation Operation of Hotel, supervision and lead the on behalf of the General Manager
Front Office Manager
City Seasons group of Hotels - Dubai, United Arab EmiratesRooms divisionJuly 2008 - April 2011
Handling all front office operation, front desk, reservation, Concierge, Telephone operator, Lobby area and Drivers
AccorHotels - Dubai, United Arab EmiratesAsset ManagementSeptember 1998 - June 2008
in charge of all hotel operation, acting hotel general manager, lead the operation and decision maker..
Customer Service Agent
Hilton - Khartoum, SudanFront Office receptionJune 1993 - September 1998
Handling the front desk, doing reservation, asst the guest
Cairo University - Cairo, EgyptSeptember 1986 - March 1990
Art - Geography
ArabicNative or fluent100%
EnglishNative or fluent100%
- Coordination skills
- Great customer service
- Operational Responsibilities