Rooms Division Manager
April 2011 -
July 2017 · 6 years and 4 months
Manages the 24/7 operations of the FO, HK, LND, ENG and responsible for the entire Front Office operation including Front Desk, Reservation, Concierge, Telephones operator, Night Manager and Duty Manager.
Manages and control the expenditures and the profit and make sure it within budget
Personally and frequently verifies that guests are receiving the best and high quality of service.
Schedules to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room.
Having an ability of convincing guest and customers of selling organization products with smart and proper negotiating skills
Periodically inspects rooms to ensure cleanliness and well maintained rooms. Patrols assigned areas frequently to ensure cleanliness and well maintained areas.
Assist in the preparation of the Annual Operation Budget which will form part of the Business Plan
Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results
Come up with new ideas and innovation to increase revenue and keep up to the budget set.
Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly
Control the preparation of room occupancy forecast on a daily, weekly and monthly basis, Understand and comply with local regulations and legislation
Operation of Hotel, supervision and lead the on behalf of the General Manager