Rabie Nasir

Rabie Nasir

Director of Operations at Concorde Hotel Fujairah
Lives in Fujairah, United Arab Emirates
over 6 months ago

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Experience

  • Director of Operations

    Concorde Hotel Fujairah - Fujairah, United Arab Emirates

    Management
    July 2017 - Now

    Operational Responsibilities: Completion of Customer Follow-up, timely analysis of Food & Beverage and rooms Prices in relation to competition. Participation and input towards F&B Marketing activities. Preparation of Sales Promotions & Mailings Competitive analysis every six months by calling our competitors and gathering data such as banquet kits, room rental rates, etc Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. Financial - Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well being of the company. Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. Sales, Marketing and Customer Service - Manage customer support. Plan and support sales and marketing activities Strategic Input - Liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operational plans.

  • Rooms Division Manager

    Concorde Hotel Fujairah - Fujairah, United Arab Emirates

    Rooms division
    April 2011 - July 2017

    Operational Responsibilities: Manages the 24/7 operations of the FO, HK, LND, ENG and responsible for the entire Front Office operation including Front Desk, Reservation, Concierge, Telephones operator, Night Manager and Duty Manager.  Manages and control the expenditures and the profit and make sure it within budget Guest Service: Personally and frequently verifies that guests are receiving the best and high quality of service. Schedules to be on the front during peak operation hours, checking on standards of services, and cleanliness, is greeting and assist in the check in of guests and escorts VIP guest to the room. Product: Having an ability of convincing guest and customers of selling organization products with smart and proper negotiating skills Periodically inspects rooms to ensure cleanliness and well maintained rooms. Patrols assigned areas frequently to ensure cleanliness and well maintained areas. Financial Skills: Assist in the preparation of the Annual Operation Budget which will form part of the Business Plan Establish and monitor cost and expense control systems and procedures to achieve budgeted operating results Marketing Responsibilities: Come up with new ideas and innovation to increase revenue and keep up to the budget set. Fully understands the market needs of house guest and local market, assisting in the development of product lines and services accordingly Administrative Skills: Control the preparation of room occupancy forecast on a daily, weekly and monthly basis, Understand and comply with local regulations and legislation Operation of Hotel, supervision and lead the on behalf of the General Manager

  • Front Office Manager

    City Seasons group of Hotels - Dubai, United Arab Emirates

    Rooms division
    July 2008 - April 2011

    Handling all front office operation, front desk, reservation, Concierge, Telephone operator, Lobby area and Drivers

  • Duty Manager

    AccorHotels - Dubai, United Arab Emirates

    Asset Management
    September 1998 - June 2008

    in charge of all hotel operation, acting hotel general manager, lead the operation and decision maker..

  • Customer Service Agent

    Hilton - Khartoum, Sudan

    Front Office reception
    June 1993 - September 1998

    Handling the front desk, doing reservation, asst the guest

Education

  • Higher Good

    Cairo University - Cairo, Egypt

    September 1986 - March 1990

    Art - Geography

Languages

  • Arabic
    Native or fluent
    100%
  • English
    Native or fluent
    100%

Skills

  • Communications
  • Coordination skills
  • E-marketing
  • Financial
  • Great customer service
  • Operational Responsibilities
  • Sales
Following
AccorHotels
Issy-les-Moulineaux, France
Burj Al Arab - Jumeirah
Dubai, United Arab Emirates
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