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Talented Hospitality and Customer Service professional excellent at juggling multiple tasks and working under pressure, with 7 years experience.
Glamour Concept - Dubai, United Arab EmiratesAdministration & GeneralOctober 2016 - November 2017 · 1 year and 2 months
Investigated and resolved customer inquiries and complaints in an empathetic manner. Maintained up-to-date knowledge of product and service changes. Responded promptly to inquiries and requests from prospective customers. Identified individual development needs with appropriate training. Politely assisted customers in person and on the telephone. Operated a POS system to itemize and complete customer purchases. Recommended alternative items if product was out of stock. Participated in physical inventory counts every month. Described product to customers and accurately explained details and care of merchandise. Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Communicated with vendors regarding back order availability, future inventory and special orders. Communicated all retail initiatives and promotions to customers to generate return business. Supported Store Manager with daily operational functions. Oversaw daily office operations for 25 employees.
Takoma Hotel - Accra, GhanaHuman ResourcesFebruary 2014 - October 2016 · 2 years and 9 months
Gathered personnel records from all employees from each department. Captured key feedback from employees during exit interviews. Implemented a tracking database for employee professional development and licensure renewal credits. Edited job position announcements before authorizing a post. Coordinated employment offers with management and extended offers to selected candidates. Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery. Reviewed and confirmed that all final paid hours corresponded with time sheets and state laws. Evaluated time cards for accuracy on the regular and overtime hours. Identified development opportunities and succession gaps.
Takoma Hotel - Accra, GhanaCustomer ServiceNovember 2011 - February 2014 · 2 years and 4 months
Greeted and seated guests, presented menus to guests and informed them of special offers. Treated all guests in a manner to ensure their complete satisfaction. Always strove to exceed guests' expectations. Took names on a waiting list. Observed tables and kept track of clean, dirty and occupied tables. Took guest information and quoted wait times to guests accurately when tables were not immediately available. Cleaned, organized and stocked menus at host area. Answered incoming calls to the restaurant and provided appropriate service Interacted with guests as they arrived and as they left the restaurant to ensure positive dining experience. Received payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for to go orders Performed other duties as directed.
Jefkings Palace Hotel - Accra, GhanaF&B serviceOctober 2010 - November 2011 · 1 year and 2 months
Presented menus and provided detailed information when asked Prepared tables by setting up linens, silverware and glasses Informed customers about the day’s specials Applied positive suggestive sales approach to guide Guests Checked customers’ IDs to ensure they met minimum age requirements for consumption of alcoholic beverages Communicated order details to the Kitchen Staff Served food and drink orders Checked dishes and kitchenware for cleanliness and presentation and reported any problems Arranged table settings and maintained a tidy dining area Delivered checks and collected bill payments Carried dirty plates, glasses and silverware to kitchen for cleaning Followed all relevant health department regulations Provided excellent customer service to guests
B. A. History
Kwame Nkrumah University of Science & Technology - Kumasi, GhanaAugust 2005 - June 2009
International Relations Records and Archival Management World History African History
- Data Entry
- Experience in recruitment
- Friendly and positive
- Good in microsoft
- Good team member
- Great communicator
- Great customer service
- Managing a team
- Office administration
- Retail customer service