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2 years and 5 months
Carrefour - Dubai, United Arab EmiratesSales & MarketingApril 2018 - Now · 1 year and 2 months
Food and Beverage Attendant
sofitel palais jamai - Fes, MoroccoF&B serviceJanuary 2016 - March 2016 · 3 months
Front Desk Receptionist
Chhrazad - Fes, MoroccoFront Office receptionJanuary 2015 - December 2015 · 1 year
Responsible for providing a friendly welcome & high-quality service over the phone to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency. Duties: Welcoming guests to the hotel in a polite, friendly and helpful manner. Dealing with late arrivals and assisting with early check-outs. Check out departing guests using the hotel’s accounting system. Taking payment from guests in the form of cash or credit cards. Answering telephone inquiries promptly & professionally & transferring calls on. Being a point of contact for guests should they have any queries. Arranging for brief tours of the hotels rooms and facilities. Operating switchboard and directing calls appropriately. Dealing with and resolving customer complaints. Checking function sheets. Managing group bookings for conferencing, the restaurant and accommodation. Keeping up to date on all hotel products, services, pricing & promotional offers. Completing the night auditing procedures with accuracy and attention to detail. Maximise sales revenues through up selling and marketing programmes. Provide information and literature about the hotel in person and via telephone. Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift
Native or fluent