Front Desk Team Leader at Al Ain Rotana
Lives in Guelmim, Morocco

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8 years and 6 months

  • Front Desk Team Leader

    Al Ain Rotana - Al Ain, United Arab Emirates

    Front Office reception
    August 2018 - March 2019 · 8 months

  • Front Desk Agent

    Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abu Dhabi, United Arab Emirates

    Front Office reception
    October 2016 - September 2018 · 2 years

    Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash. responsible for providing a high quality customer serviceexperience, as it pertains to checking in/out of hotel guests. ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.Also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

  • Front Desk Agent (Night Shift)

    Grand Regal Hotel - Doha - Doha, Qatar

    Front Office reception
    December 2015 - September 2016 · 10 months

    Performs pre-registration and registration duties for incoming guests at hotels. essentially check guests in and out, make room reservations and track and report room statuses and rates. Also be available to all guests who need to report a complaint or request a service.

  • Sales Executive

    Expressions FZC - Sharjah, United Arab Emirates

    Sales & Marketing
    February 2015 - January 2016 · 1 year

    Listening to customer requirements and presenting appropriately to make a sale. Maintaining and developing relationships with existing customers in person and via telephone calls and emails. Calling to arrange meetings with potential customers to prospect for new business. Responding to incoming email and phone inquiries.Acting as a contact between a company and it’s existing and potential markets. Negotiating the terms of an agreement and closing sales. Gathering market and customer information. Rpresenting their company at trade exhibitions, events and demonstrations. Negotiating on price, costs, delivery and specifications with buyers and managers. Challenging any objections with a view to getting the customer to buy. Creating detailed proposal documents, often as part of a formal bidding process. Checking the quantities of goods on display and in stock. Reviewing my own sales performance, aiming to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements. Making accurate, rapid cost calculations and providing customers with quotations. Feeding future buying trends back to employers. Attending team meeting and sharing best practice with colleagues.

  • Front Desk Receptionist

    Bhish Hotel - Guelmim, Morocco

    Front Office reception
    July 2013 - February 2015 · 1 year and 8 months

    Answering visitors' enquiries about a company and it’s products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. also perform bookkeeping or cashiering duties. serve coffee or tea to guests, and keep the lobby area tidy.

  • IT Help Desk Solution

    Dharmash Shop - Dubai, United Arab Emirates

    December 2012 - June 2013 · 7 months

    Monitoring and maintaining the computer systems and networks within the organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues. Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

  • IT Help Desk Solution

    Electro-Sude - Guelmim, Morocco

    October 2010 - December 2012 · 2 years and 3 months

    assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed. Check the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.


  • Diploma

    OFPPT - Guelmim, Morocco

    September 2009 - August 2011

    2009-2011 ITSA ISNTIC (Guelmim) OFPPT Diploma: Technician Specialty: Accounting

  • Bachelor

    Bab Sahra - Guelmim, Morocco

    March 2004 - July 2008

    High School attached bab sahra (Guelmim) ➢ 2008 Diploma : Bachelor Specialty: Modern Letter


3 languages

  • Arabic

    Native or fluent

  • French

    Full professional

  • English

    Full professional

Personal information


  • Moroccan


5 skills

  • Front Office manager
  • Good team leader
  • Guest handling
  • Handling complaints
  • IT support
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