RADOUAN SABA

RADOUAN SABA

Transit Hotel General Supervisor / Duty Manager at Alpha Flight Services UAE LLC
Lives in Sharjah, United Arab Emirates

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About me

In the hospitality business, your attitude towards the guests/customer and the way you handle their problems is a direct reflection on the establishment. Therefore, it is vital that you handle all problems delicately, professionally and in a timely manner. My outgoing personality and amazing public relations skills make me the perfect person for this task.
Dealing with the problems that arise with guests can be very stressful but I have the ability to work efficiently in this type of environment while remaining calm and friendly. I have several years of experience working in customer service as I earned a degree in public relations and I love meeting and greeting new people. Holding brief but friendly conversations with the guests help to get their stay off on the right foot.
My goal is to provide the guests with outstanding service by providing them with useful information about the hotel and the surrounding area, showing them to their rooms or other areas of the hotel and anticipating their needs in order to ensure the best customer service possible.

Experience

11 years and 2 months

  • Transit Hotel General Supervisor / Duty Manager

    Alpha Flight Services UAE LLC - Sharjah, United Arab Emirates

    Management
    October 2021 - July 2022 · 10 months

     In charge of three department’s Front Office HSK and Finance.  Supervises Operations Section employees.  Supervises the delivery of services in a safe, efficient and customer-friendly manner in accordance with applicable policies, procedures and contracts.  Prepares all necessary reports relevant to the functions of Operations.  Supervises training tasks, such as new operator hire training, remedial operator training; coordination of group training and maintaining/submitting records of such training.  Completes ongoing operator and dispatch performance evaluations.  Conducts accident and incident investigations and reports to the F&B Manager / General Manager.  Provides follow-up for customer contacts responds to customer complaints and contacts and reports to the F&B Manager / General Manager.  Supervisors and assists General Manager in establishing routes. Responsible for design and production of schedules, brochures, transit guides. Develop operator run-cuts and implement any schedule changes.  Effectively motivates operators in a positive manner and in accordance with agency core values and performance code.  Perform on-call duties as required.  Establish and maintain relationships with supervisory personnel from neighboring transit agencies, as well as other relevant public agencies.  Determine method, means and number of personnel by which operations and services are conducted in the most efficient method possible, while maintaining budgetary and regulatory restraints.  Manage Dial-A-Ride services so that productivity levels are maintained at or above the minimum.  Coordinate all services so that the most efficient use of personnel and equipment is achieved.  Interface with other Amador Transit Supervisors and Managers in a team environment.  Performs on-call duties as required, monitoring system operations during off-duty hours.  Represent Amador Transit to the larger community.  Establish the hotel budgets.  Follow direction from the F&B Manager / General Manager.

  • Front Office Supervisor

    RAK Hospitality Holding - Ras Al-Khaimah, United Arab Emirates

    Reception
    September 2020 - October 2021 · 1 year and 2 months

     Ensure outstanding customer care at all times.  Maintains a friendly, cheerful and courteous demeanor at all times.  Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.  Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.  Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.  Supervise daily shift process ensuring all team members adhere to standard operating procedures.  Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.  Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.  Adhere to company credit limit / floor limit policies.  Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.  Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.  Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.  Cross Check all billing instructions are correctly updated  Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.  Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.  Performs other duties as assigned, requested or deemed necessary by management.  Ensure Front office log book and hotel log book is always updated.  Ensures safety by following guest check in and security procedures.  Takes responsibility in the absence of the Camp General manager

  • Front Office Supervisor

    Minor International - Dubai, United Arab Emirates

    Reception
    October 2019 - June 2020 · 9 months

     Trains, cross –trains, and retrains all front office personnel.  Participates in the selection of front office personnel.  Schedules the front office staff.  Supervises workload during shifts.  Evaluates the job performance if each front office employee.  Maintains working relationships and communicates with all departments.  Maintains master key control.  Verifies that accurate room status information is maintained and properly communicated.  Resolves guest problems quickly, efficiently, and courteously.  Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.  Reviews and completes credit limit report.  Works within the allocated budget for the front office.  Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.  Checks cashiers in and out and verifies banks and deposits at the end of each shift.  Enforces all cash-handling, check-cashing, and credit policies.  Conducts regularly scheduled meetings of front office personnel.  Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.  Upholds the hotel's commitment to hospitality.  Prepare performance reports related to front office.  Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.  Monitor high balance guest and take appropriate action.  Ensure implementation of all hotel policies and house rules.  Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.  Prepare revenue and occupancy forecasting.  Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.  Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.  Monitor all V.I.P’s special guests and requests.  Maintain required pars of all front office and stationary supplies.  Review daily front office work and activity reports generated by Night Audit.  Review Front office log book and Guest feedback forms on a daily basis.  Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.  Perform other duties as requested by management

  • Front Desk Team Leader

    Al Ain Rotana Hotel - Al Ain, United Arab Emirates

    Reception
    October 2018 - March 2019 · 6 months

    In addition of all FDA tasks and as a Team Leader and supervisor of Front Desk and guest service, I am responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as: Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure. Maintain effective communication with all related departments to ensure smooth service delivery Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels. Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services. Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner. Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries. Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy. Ensure all guest registrations are completed and correspond with Opera PMS Guest information.

  • Front Desk Agent

    Khalidiya Palace Rayhaan by Rotana- Abu Dhabi - Abu Dhabi, United Arab Emirates

    Reception
    October 2016 - September 2018 · 2 years

    Performs all Front Desk related functions including but not limited to checking guests in / out, promoting company programs, maintaining guest records, cash. responsible for providing a high quality customer serviceexperience, as it pertains to checking in/out of hotel guests. ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.Also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

  • Front Desk Agent (Night Shift)

    Grand Regal Hotel - Doha - Doha, Qatar

    Reception
    December 2015 - September 2016 · 10 months

    Performs pre-registration and registration duties for incoming guests at hotels. essentially check guests in and out, make room reservations and track and report room statuses and rates. Also be available to all guests who need to report a complaint or request a service.

  • Sales Executive

    Expressions FZC - Sharjah, United Arab Emirates

    Sales
    February 2015 - January 2016 · 1 year

    Listening to customer requirements and presenting appropriately to make a sale. Maintaining and developing relationships with existing customers in person and via telephone calls and emails. Calling to arrange meetings with potential customers to prospect for new business. Responding to incoming email and phone inquiries.Acting as a contact between a company and it’s existing and potential markets. Negotiating the terms of an agreement and closing sales. Gathering market and customer information. Rpresenting their company at trade exhibitions, events and demonstrations. Negotiating on price, costs, delivery and specifications with buyers and managers. Challenging any objections with a view to getting the customer to buy. Creating detailed proposal documents, often as part of a formal bidding process. Checking the quantities of goods on display and in stock. Reviewing my own sales performance, aiming to meet or exceed targets. Gaining a clear understanding of customers' businesses and requirements. Making accurate, rapid cost calculations and providing customers with quotations. Feeding future buying trends back to employers. Attending team meeting and sharing best practice with colleagues.

  • Front Desk Receptionist

    Bhish Hotel - Guelmim, Morocco

    Reception
    July 2013 - February 2015 · 1 year and 8 months

    Answering visitors' enquiries about a company and it’s products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. also perform bookkeeping or cashiering duties. serve coffee or tea to guests, and keep the lobby area tidy.

  • IT Help Desk Solution

    Dharmash Shop - Dubai, United Arab Emirates

    IT & Technology
    December 2012 - June 2013 · 7 months

    Monitoring and maintaining the computer systems and networks within the organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, viruses or email issues. Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

  • IT Help Desk Solution

    Electro-Sude - Guelmim, Morocco

    IT & Technology
    October 2010 - December 2012 · 2 years and 3 months

    assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized support groups for resolution when needed. Check the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

Education

  • Certificate : Recruiting, Hiring, and Onboarding Employees

    University of Minnesota (On line) - Minnesota City, MN, United States

    January 2018 - June 2018

    Recruiting, Hiring, and Onboarding Employees

  • Diploma

    OFPPT - Guelmim, Morocco

    September 2009 - August 2011

    2009-2011 ITSA ISNTIC (Guelmim) OFPPT Diploma: Technician Specialty: Accounting

  • Bachelor

    Bab Sahra - Guelmim, Morocco

    March 2004 - July 2008

    High School attached bab sahra (Guelmim) ➢ 2008 Diploma : Bachelor Specialty: Modern Letter

Languages

4 languages

  • Arabic

    Native or fluent

  • French

    Full professional

  • English

    Full professional

  • Spanish

    Notions

Personal information

Nationalities

  • Moroccan

Work Permits

  • United Arab Emirates

Date of birth

November 24th 1988

Driving License

Yes

Skills

6 skills

  • Front Office manager
  • Good team leader
  • Guest handling
  • Handling complaints
  • IT support
  • Manament
Connections
Suraj Tamang
Cluster IT Executive at COMO Maldives
Mahmoud Elhossiny
Customer service Manager Expo2020 at Expo2020 Dubai
Mohammad Tanweer akhtar
IT Support Engineer/Desktop Support Engineer at diction tecnology
View 6 connections
Following
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Riad Kheirredine
Marrakesh, Morocco
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Lungarno Collection
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Other members
Dileep Kumar.M
Sharjah, United Arab Emirates
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Sharjah, United Arab Emirates
Sarbajit Tiwari
Abu Dhabi, United Arab Emirates
Jay Mark Calapit
Dubai, United Arab Emirates
Nazneen Arshad
Abu Dhabi, United Arab Emirates
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