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Dear Humans Resources
It is my dream to work and travel in a foreign country and to learn their language and culture. It would be a very exciting experience for me since I have had traveled abroad a lot. I would also love to visit your beautiful places and of course to have the opportunity to meet new people and new experience.
I would like to introduce myself through this letter. My name is Rahayu Wijayanti Safitri. I am 31 years old and currently living in Bali. I am a graduate of Bachelor of Degree in Management Economy.
I am so a proud of myself when you can give at once a chance for work in different place for different knowledge. I will make the best as I can as my skill. I am very ambitious person.
Mrs Sippy Bali - Surabaya, IndonesiaF&B serviceSeptember 2018 - Now · 3 months
2018 – Present Mrs Sippy Bali The manager is responsible for the hiring, training, and disciplining of restaurant staff. Staffing duties include placing advertisements and interviewing prospective workers. Managing employees requires training and communicating restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage.
Assistant Guests Service Manager
Mrs Sippy Bali - Denpasar, IndonesiaF&B serviceMay 2017 - September 2018 · 1 year and 5 months
Responsible to assist the guest services manager for the over all management of the outlet as a successful independent profit centre with longevity, ensuring maximum guest satisfaction consistent with Mrs Sippy service standards, through planning, organizing, directing and controlling the guest services operation and administration Maintains a prominent and highly visible physical presence on daily basis and any complaints concerning customer service are addressed. Responsible for providing consistent outstanding guest service and ensuring high level of guests satisfaction and drive loyalty. To ensure the hostesses and reservations team gives exceptional service, to promote and ensure guest satisfaction, achieved through ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous service with a smile.
Le Grande Hotel - Denpasar, IndonesiaFront Office receptionSeptember 2016 - March 2017 · 7 months
Duty managers ensure that employees provide excellent customer service at all times, and their role to make sure that customers are satisfied with the products or services the company offers, and they have to deal with customer complaints. Check cleanliness of public areas, coordinate with departments to maintain proper front office functions and assist reception. Moreover, they manage staff levels in line with the requirements of the business. Other roles of a duty managers include delegating duties, motivating employees to maintain a positive work atmosphere, managing store organization and cleanliness, providing sales productivity reports to employees, helping store managers and implementing store policies.
Villas and Guest Relationship
Sakova Villas Bali - Denpasar, IndonesiaGuest RelationsSeptember 2013 - January 2016 · 2 years and 5 months
Ensure and provide flawless, upscale, professional and high class guest service experiences, Analyze customer feedback and provide strategic direction to continuously improve overall rating, Respond to guests needs and anticipate their unstated ones, Expect and react promptly to guests’ requirements and inquires, Actively listen and resolve guests’ complaints, Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc), Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery, Promote all amenities, conveniences and programs offered, Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to, Appraise team’s performance and produce reports, Examine activities logbook, assign tasks appropriately and implement control schedule daily.
University Sriwijaya - Palembang, IndonesiaSeptember 2005 - September 2009
EnglishNative or fluent100%
- Microsoft Excel
- Microsoft Word
- POS system
rahayu_w_S my username of my instragram