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A highly motivated, multi-tasking, Business Graduate looking for opportunity in Travel and Tourism in UAE. I have experience in Operations, Reservation, B2B Contracting and Sales dealing with high profile FIT's and Large group clients from all over the world through emails, calls and face to face meeting in local market. I have extensive experience in handling both FIT and large/Corporate clients.
CEO & Founder
JTR Holidays - Dubai, United Arab EmiratesAdministration & GeneralDecember 2018 - Now · 1 month
Sales Support Executive
Coast to Coast Tourism LLC - Dubai, United Arab EmiratesOtherNovember 2017 - November 2018 · 1 year and 1 month
Contracting with suppliers for different Tours and Excursions. Analyzing different suppliers on the basis of rates and inclusions. Providing quotations for both FIT's and Corporate clients for different tours/excursions and Holiday packages. Handling all B2B/agent inquiries for different tours and excursions Taking care of all booking and reservation related inquiries. Making itinerary for different holiday packages Handling different online portal for ticketing Build and maintain relationship with current and prospective clients/agents in the market to generate new business.
North Tours LLC - Dubai, United Arab EmiratesSales & MarketingDecember 2015 - February 2017 · 1 year and 3 months
Providing quotations and handling all reservations and booking related inquiries regarding cost and itinerary through emails, calls and face to face meetings in local market. The responsibilities were not limited to but it includes handling of FIT's and large/corporate groups clients for complete packages with hotels and single tours like Desert safari, Dinner Cruises, City Tours, Ferrari world, Hot Air Balloon, Helicopter Ride, Luxury Yacht, Limo Ride, Dolphin show, Fishing trip, sightseeing tours, tickets/passes for different water parks, Combo Packages and many more as per the requirement of the client. Coordinating and assisting with contracting team to provide clients with multiple option for their stay in Dubai. Ensuring that complete detail are recorded according to the SOPs of the company. Keep fully up to date with the latest information regarding future availability and status of all tours and packages. Keep in contact with clients before, during and after the sale to increase chances for repeat business. Build and maintain relationship with current and prospective clients/agents in the market to generate new business. Follow up with clients for payment and generating invoice for online payment. Administrations work such as compiling reports and coordinate with Sales Manager as per the instructions.
Customer service officer
Zong CMPAK Ltd. - Islamabad, PakistanCommunicationDecember 2014 - October 2015 · 11 months
Providing a high quality of services to customers within the defined SOPs of the company, keep up to date with the latest information, with respect to the products, policies and procedures, and handling customer request and complaints, by using Customer Relationship Management (CRM) and Communication Service Provider (CSP). Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, identifying opportunities to up- sell company’s new services or offering and maintaining other monthly Key Performance Index.
Khyber Developers & Builders (Pvt.) Ltd - Peshawar, PakistanAdministration & GeneralNovember 2013 - December 2014 · 1 year and 2 months
Assisting, Office Manager and other staff in managing numerous activities of the executive office, including writing correspondence, emailing, handling visitors, answering and routing incoming calls, lead generation, data entry, office documentation, writing business letters, office memos, order office supplies and equipment, handling customers’ requests, queries and complaint etc.
Internship, Sales and Marketing
AAJ Television, Islamabad, Pakistan - Islamabad, PakistanSales & MarketingJuly 2013 - September 2013 · 3 months
Assisting the sales and marketing Executive in formalizing and scheduling daily report and developing new marketing methods. Also assist teams in developing Marketing Campaigns, Planning, Advertising, Public Relations, and Research and assist them in the executions of daily plans.
Quaid-I-Azam University Islamabad Pakistan - Islamabad, PakistanOctober 2010 - January 2015
University Boys College Dir. Upper KPK - Dir, PakistanAugust 2008 - May 2010
University Public School Dir. Upper KPK - Dir, PakistanMarch 2006 - May 2008
- Ability to learn quickly
- Ability to multitask
- A team player
- Corporate hospitality
- Good in microsoft
- Great customer service
- Handling pressure
- Self motived
- Solving problems
- Strong communication skil
- Strong customer service
- strong interpersonal skills
- Strong negotiator
Web Content Writing