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Throughout my career in the hospitality industry, my primary focus has always been to deliver exceptional quality and a great guest experience. This, combined with my broad industry expertise, in-depth market knowledge, financial acumen, have been critical to my success as a leader with some of the world’s best hospitality brands. I transformed properties’ visions into reality by providing operational direction to support ambitious growth objectives, exceeding revenue targets and implementing lean management initiatives that optimized processes. I am equally passionate about inspiring and empowering teams to deliver their best and achieve our common goals.
My specializations include:
✲ Strategic Planning & Execution ✲ Hotel and F&B Operations Management ✲ Revenue & Financial Management ✲ P&L Management ✲ Strategic Planning ✲ Pre-Opening Management ✲ Budget Control ✲ Culinary Designs ✲ Quality Assurance & Service Standards ✲ Sales & Marketing ✲ Communications & Media Relations ✲ Staff Development & Training ✲ Multi-Outlet Team Management ✲
✔ As Director of Operations for the Hilton Mandalay Hotel, managed the pre-opening conversion of a locally branded hotel and its 231 rooms, F&B Department and Operations functions to elevate them into the international Hilton Hotels & Resorts standards.
✔ Delivered in excess of the budgeted turnover via effective management and enhanced quality of service across 9 F&B outlets across Singapore as Senior Operations Manager of Da Paola Gastronomia Singapore. Captured savings through a Lean Management Program which established stringent cost controls, outsourced services and reduced food waste.
✔ Won a high-value annual contract with China Eastern Airline to provide daily catering for 2,500 passengers at Hongqiao Airport Terminal 2’s VIP Lounge as Executive Assistant Manager with Starwood Hotels & Resorts.
I am eager to further expand my network. Feel free to get in touch with me at Rahmanlal8@hotmail.com
Director of Operations
Hilton Hotels & Resorts - SingaporeManagementNovember 2017 - June 2018
Drove the Operations strategy to convert a locally branded hotel into the Hilton Mandalay Hotel and align it with global brand standards of the Hilton Hotels. Provided strategic and tactical direction to all aspects of the pre-opening conversion of 231 rooms, F&B Department as well as the Catering & Events Department. Likewise managed other Operations functions such as Housekeeping, Engineering, Security and Front Office. Led close to 180 employees and established targets, KPIs, hours of operation, policies and procedures. Performed daily tours of the operating departments, making daily adjustments via heads of departments. Fostered and reinforced a culture of commitment to the highest standards of service, quality and overall experience of guests. Managed the Hilton Honours program and monitored members’ satisfaction and loyalty. • Successfully transformed a local brand hotel and managed its launch as the Hilton Mandalay Hotel through effective conversion, establishment and management of its operations. • Functioned as brand standard bearer, working consistently to ensure that both existing and new team members deliver service as per international hotel standards. Provided hands-on training in different hotel operations to ensure staff witnessed and fully absorbed new work methodologies.
IndonesianNative or fluent100%
EnglishNative or fluent100%