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About me
During my career, I have been an energetic, talented, and driven hotel manager with hands-on experience in delivering high-level services to guests, managing hotel operations, bar-tendering, and maintaining excellent relationships with customers to encourage repeat business.
I am adept in providing exceptional customer service to ensure maximum customer satisfaction and retention.
I have proven track record of running successful operations that nurture and grow the business, cut costs whilst at the same time maximising profits.
I am skilled in boosting hotel’s reputation and commercial success.
Possess excellent communication, negotiation, and time management skills.
Please feel free to connect me today to find out how I’ll make your mission my mission, to help bring ALL of your business objectives into focus!
Experience
9 years
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All-round Manager
Supperclub Amsterdam - Amsterdam, Netherlands
ManagementJanuary 2019 - December 2020 · 2 yearsRecruited, trained, and supervised staff to ensure best service delivery. Organized various events for royal family and large multi-nationals. Responded to customer complaints and queries by delivering exceptional customer service. Promoted business by devising effective marketing tools. Ensured compliance with health and safety legislation and licensing laws. * Planned and executed dinner shows with creative manager. * Served in charge of the staff, security, VIP guests, and overall operations.
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Head Bartender
Club Ruis Haarlem - Haarlem, Netherlands
BarJanuary 2018 - January 2019 · 1 year and 1 monthPerformed all necessary tasks to service beverages according to standard of performance manual of hotel. Conducted weekly training sessions on beverage pouring practice, cocktail mixing, bottle flaring, and up-selling. Attained total guest satisfaction and organizational profitability through effective utilization of all resources. Satisfied guest by offering trend setting and innovative products and services, contributed to sales activities, and assisted in maximizing revenue. * Initiated new mixed drinks, new shots for menu while booking and supervising artists. * Won prize of best club bartender in the Netherlands in 2018.
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General Manager
Orbit Bloemendaal - Netherlands
ManagementJanuary 2012 - December 2017 · 6 yearsDevised, implemented, and managed overall hotel daily operations. Planned and organized hotel activities to drive sales. Managed and monitored hotel expenses and track hotel inventory. Built and maintained strong relationships with visitors and clients. * Formulated and implemented new creative ideas; keeping restaurant / hotel full in winters. * Voted best restaurant of the year 2015 with restaurant.
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Sales Agent
SQ People - Netherlands
SalesJanuary 2012 - December 2017 · 6 yearsServed customers by selling products and meeting customer needs. Delivered services of managing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. * Recognized as top seller.
Education
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Hospitality Management
ROC Nova College, Haarlem, Netherlands
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ROC Nova College - Haarlem, Netherlands
September 2012 - August 2016Hospitaltity
Languages
3 languages
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Dutch
Native or fluent
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English
Professional working
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German
Limited working
Personal information
Nationalities
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Dutch
Skills
18 skills
- Bartending
- Cooking Skils
- Corporate Events
- Customer Care
- Customer Focused
- Events coordination
- Events Management
- Events Planning
- helicopter view
- Leader
- Leadership
- Manager
- Motivator
- Shift Leader
- Social Media
- Talking
- Team Leadership
- Upselling skills
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