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I am a ambitious and energetic person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a professional with 20+ years of experience in management. With a track record of serving companies like Jet Airways & Virgin Atlantic Airways. Currently I am working as a Manager Patient services(Ops) with Apollo Hospitals, Delhi.
Presently with Apollo group, besides overseeing company's operations. My role includes recruitment and general operation management.
The role also includes business development, business diversification, managing top line growth and to strengthen business relationships to retain existing accounts, build and maintain relationship with all associated or new business partners and grow new accounts and businesses. This role oversees overall company's operations, proactive relationship management and people development activities.
Manager Patient Services(Ops)
Apollo Hospitals - New Delhi, IndiaGuest RelationsOctober 2016 - Now · 2 years and 3 months
Over all responsibility in coordinating, supervising and directing work in OPD, Preventive Health check, Admissions & ER, Telephone Ex & Call Center. Ensuring compliance to protocols as to achieve optimum patient flow, monitoring productivity, scheduling work, establishing standards and evaluating performance; implementing employee disciplinary processes as appropriate; assuring employee competencies and long-term development through continuous training; performance audits and development planning. To provide excellent and courteous customer service and establish and maintain effective working relationships with those contacted during the course of work – disseminating the same working culture across staff of all units, including personal secretaries of physicians.
Manager Cabin Crew Ops
Sassatlantic Pte Ltd - New Delhi, IndiaAdministration & GeneralNovember 2009 - October 2016 · 6 years and 12 months
Management and overseeing of all corporate accounts in the hospitality and aviation industry. Clients include All Nippon Airways, Emirates Airline, China Airlines, Tiger Airways, Jetstar Asia Airways. Besides overseeing company's operations and office administration with a team of 3 managers including recruitment and crew operations management, the role also included business development, business diversification, managing top line growth and to strengthen business relationships to retain existing accounts, build and maintain relationship with all associated or new business partners and grow new accounts and businesses. Manage the day-to-day operations of crew base of china airlines.
Assistant Store Manager
Giorgio Armani Ltd - New Delhi, IndiaRetailJune 2008 - August 2009 · 1 year and 3 months
Store: Store operations, P&L, inventory count of 30000+ articles & smooth functioning of store. Customer: Maintaining customer service standards for delightful experience reoccurring sales. Staff: Supervision, Training and Evaluation.
Senior Flight Attendant /On board Coach
Virgin Atlantic Airways - New Delhi, IndiaGuest RelationsMay 2003 - June 2008 · 5 years and 2 months
Promoted to Senior Flight Attendant within two years, due to excellent performance, positive appraisals and previous experience. Trained in the following aircraft types:A320, A340-300/600, B747-400/200. Staff : Managed a team of up to six of different nationalities. Led by example, emphasized teamwork and resolved all issues amicably. Provided on-the-job training to new colleagues. Ensured team members were well versed with safety procedures and adhered to them. Customer: Provided quality service to passengers under time constraints and overcame difficulties such as limited supplies on board, through resourcefulness and inventory management. Was a part of VVIP Charter’s and Inaugural flights to Nigeria, Mumbai, Dubai.
Flight Attendant & Senior CSA
Jet Airways(I)Ltd - Mumbai, IndiaGuest RelationsOctober 1997 - May 2003 · 5 years and 8 months
On-the-job training to new joiners. Ensured team was well versed with safety procedures. Provided quality service to passengers under time constraints and overcame difficulties such as limited supplies on board, through resourcefulness. Part of service recover program. Served Jet airways in commercial services for a span of 3+ years and took a internal transfer to In-Flight dept. Certificate of training in B737-300/400/700/800, ATR-72-500.
Bachelor of Arts
Ch Charan Singh University - New Delhi, IndiaApril 1995 - April 1998
Bachelor of arts with major in Economics.
HindiNative or fluent100%
EnglishNative or fluent100%
- Change management
- experience in leading large teams
- Manpower planning
- Negotiations Skills
- process change
- Process management
- SOP implementation