Rajat Bhatia

Rajat Bhatia

Guest Services Officer at ITC Hotels,
Lives in Goa, India
over 6 months ago

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Front Desk Associate consistently delivers first rate service and fosters positive relationship with guests to promote guest satisfaction and loyalty. Adept at balancing multiple tasks with a friendly, courteous demeanor.

Experience

  • Guest Services Officer

    ITC Hotels, - Goa, India

    Front Office reception
    September 2018 - Now · 3 months

  • Guest Service Officer

    Park Hyatt Goa Resort and Spa - Goa, India

    Front Office reception
    July 2017 - September 2018 · 1 year and 3 months

    1.Performed tasks as handling operations at front desk, guest services, concierge & cashiering. 2.Enhancing the arrival and departure experience of guest by maximizing in room check-in and checkouts. 3.Targeting and enrolling arrival guest for Hyatt loyalty program. 4.Providing personalized experience for VIPs. 5. Effective follow-ups with guest relations to ensure guest’s satisfaction and quality of service is excellent.

Education

  • Bachelor of science in hospitality and hotel administration

    Chandigarh College Of Hotel Management And Catering Technology - Chandigarh, India

    July 2014 - July 2017

Languages

  • Hindi
    Native or fluent
    100%
  • English
    Full professional
    80%

Skills

  • Knowledge in MS office
  • PMS OPERA
  • Rooms operations
  • Triton
Following
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