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Front Desk Associate consistently delivers first rate service and fosters positive relationship with guests to promote guest satisfaction and loyalty. Adept at balancing multiple tasks with a friendly, courteous demeanor.
Guest Services Officer
ITC Hotels, - Goa, IndiaFront Office receptionSeptember 2018 - Now · 3 months
Guest Service Officer
Park Hyatt Goa Resort and Spa - Goa, IndiaFront Office receptionJuly 2017 - September 2018 · 1 year and 3 months
1.Performed tasks as handling operations at front desk, guest services, concierge & cashiering. 2.Enhancing the arrival and departure experience of guest by maximizing in room check-in and checkouts. 3.Targeting and enrolling arrival guest for Hyatt loyalty program. 4.Providing personalized experience for VIPs. 5. Effective follow-ups with guest relations to ensure guest’s satisfaction and quality of service is excellent.
Bachelor of science in hospitality and hotel administration
Chandigarh College Of Hotel Management And Catering Technology - Chandigarh, IndiaJuly 2014 - July 2017
HindiNative or fluent100%
- Knowledge in MS office
- PMS OPERA
- Rooms operations