Rajen Molina

Rajen Molina

F&B Hostess at The Westin Doha Hotel & Spa
Lives in Doha, Qatar

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About me

Reliable and self-motivated individual with hands-on experience in providing exceptional food and beverage services to customers. Excellent communicator who has a proven ability to handle guests’ concerns and complaints effectively. Verifiable track record of strong rapport building with patrons which resulted in recurring business.
Dedicated and hardworking professional with years of experience working in the food and beverage industry. Exceptionally skilled at providing the best customer services.

Experience

6 years and 2 months

  • F&B Hostess

    The Westin Doha Hotel & Spa - Doha, Qatar

    F&B service
    September 2017 - January 2018 · 5 months

    Looking for new opportunities for career growth in a Luxury Hotel International Organization

  • F&B Hostess/ Team Leader

    Downtown Rotana Manama - Manama, Bahrain

    F&B service
    April 2016 - August 2017 · 1 year and 5 months

    • Greet guests and patrons personally as they enter into the establishment • Receive and record dining reservations on the telephone • Ensure the proper setup of dining and service areas • Offer appropriate seats using truly personable demeanor • Politely request guests to wait in waiting area if no table is available • Ensure neatness and cleanliness of stations • Present menus, make recommendations and take orders • Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion • Maintain clean and organized tables and work area • Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant • Resolve guests’ concerns in a prompt manner • Liaise between staff and customers to ensure great service

  • F&B Hostess

    The Palms Hotel - Kuwait City, Kuwait

    F&B service
    March 2014 - March 2016 · 2 years and 2 months

    friendly disposition, ability to make guests feel at home and important. pleasing appearance and smart. listen attentively to guests, understand customers’ inquiries easily without having to make them repeat what they have said before. connect with people’s emotions with courteously but not too inquisitive. Multitasking Skills: Sometimes perform other tasks like serving guests, bussing tables, and bartending, versatile and able to multitask. Team Player, excellent relationship skills, maintain a cordial relationship with co-workers, render assistance to other employees like the servers and bartenders when orders are much. very confident to speak confidently to guests about the services and benefits they stand to gain by visiting the restaurant regularly. excellent organizational skills, Being Proactive, situational awareness and intelligence all the time. with a complete knowledge of happenings in the restaurant or event, reservations and orders.

  • F&B Service Associate

    Le Royal Meridien Beach Resort & Spa - Dubai, United Arab Emirates

    F&B service
    February 2013 - February 2014 · 1 year and 1 month

    Ensure that everything guests will be needing is in order and clean Estimate wait times for guests Monitor guest waiting list Provide a menu for customers and explain the specials Regularly check the reservation book for next meal reservations Answer customer’s question accurately Make contact with guests as they leave, open the door, and help them to their cars and bid them goodbye Ensure effective and fast delivery service by the servers Inspect dining facilities and ensure proper maintenance Assign tasks to the serving personnel for smooth running of the business Ensure that guests are being attended to Welcome and greet guests as they arrive Escort guests to their seats Schedule reservations in advance for guest Ensure that guests receive quality service Ensure that all guests requirement are timely met Introduce guests to their servers Monitor the activities of the servers

  • F&B Service Associate

    St.Regis Doha - Doha, Qatar

    F&B service
    December 2011 - January 2013 · 1 year and 2 months

    Ensure that everything guests will be needing is in order and clean Estimate wait times for guests Monitor guest waiting list Provide a menu for customers and explain the specials Regularly check the reservation book for next meal reservations Answer customer’s question accurately Make contact with guests as they leave, open the door, and help them to their cars and bid them goodbye Ensure effective and fast delivery service by the servers Inspect dining facilities and ensure proper maintenance Assign tasks to the serving personnel for smooth running of the business Ensure that guests are being attended to Welcome and greet guests as they arrive Escort guests to their seats Schedule reservations in advance for guest Ensure that guests receive quality service Ensure that all guests requirement are timely met Introduce guests to their servers Monitor the activities of the servers

Education

  • Bachelor of Science in Hotel and Restaurant Management

    St. Paul University - Philippines

    June 2007 - March 2011

Languages

3 languages

  • English

    Native or fluent

  • Arabic

    Limited working

  • Spanish

    Limited working

Skills

7 skills

  • GSS
  • Micros Opera
  • Micros PMS
  • Micros POS
  • MS Office
  • QMS System
  • Respak

Additional Information

1 information shared

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