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A committed loyal individual excited about utilizing my skills and experience in the tourism industry and event planning. As a tourism degree bachelor, I am always looking for new challenges and continuous learning in the field of travel and event planning. Upon completion of my academic training I applied my knowledge and experience working for large cruise line, five star hotel and most recently owner and founder of a event planning company.
New Vision Eventos C.A - Caracas, VenezuelaAdministration & GeneralDecember 2005 - Now
As a business owner I am make it my goal to create and maintain strong business relationships with my clients ensuring that special events are executed with the utmost professionalism. Working closely with the client my company is primarily responsible for coordinating events, i.e seminars, workshops and most importantly meeting the customers’ expectations
Pullmantur Cruises - Barcelona, SpainGuest RelationsMay 2007 - November 2007
During my employment with the cruise line, I was responsible for general inquiries and Handling of customer complaints ensuring that their concerns were handled professionally and in a timely fashion. In addition I had oversight for the dispatching of shore excursions and managed all private guest excursions. Ensuring the customer experience was a positive one I personally made an effort to ensure the guests enjoyed the services of the cruise line to encourage referrals for future business development
Lasca express Servicios C,A - Caracas, VenezuelaLogisticsFebruary 2002 - November 2005
Four Seasons - Caracas, VenezuelaFront Office conciergeSeptember 2000 - February 2002
It was through this role that I was introduced to the hotel industry and the important of customer service. During my employment my key responsibilities were: ● Providing a variety of assistance to all hotel departments as needed to ensure the hotel guests were supported ensuring their stay with the hotel was comfortable and worry free. ● Found opportunities to positively promote the hotel´s services and facilities for visiting guests in an effort to retain our current and attract future clients.
Diplomado en negocios y mercadeo digital
instituto internet - Caracas, VenezuelaFebruary 2013 - July 2013
Three year Bachelor's Degree specializing in Tourism
Universidad Simon Bolivar - Sede Litoral - Vargas, VenezuelaSeptember 1995 - February 1999
SpanishNative or fluent100%
- basic internet marketing
- Events Planning
- Guiding Tourists
- Luxury Travel
- Microsoft Office
- Social Media Trends