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About me
Experienced Account & Relationship Manager with a demonstrated history of working in the information technology, services industry and financial sector.
Skilled in Project Management, Customer Service & Satisfaction, Hospitality & Event Management. Always providing outstanding experience to clients and aim to exceed expectations.
Strong networking skills, adapt easily, international work experience with excellent team work and leadership abilities.
Experience
15 years and 6 months
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Business Development Manager
Carouge Trading Mediators - Geneva, Switzerland
SalesOctober 2019 - Now · 4 years and 6 monthsDeveloping a growth strategy focused both on financial gain and customer satisfaction through Conducting research identifying new markets and customer needs. Provide trustworthy feedback and after-sales support, Build long-term relationships with new and existing customers.
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Volunteer
Geneva International Center for Justice - Geneva, Switzerland
Public RelationsMay 2018 - October 2019 · 1 year and 6 months-Monitoring UN human rights meetings and activities, especially the Human Rights Council, treaty body sessions and working groups; -Conducting research and analytical work on human rights violations and applicable international law. -Drafting reports, letters, statements, and urgent appeals to UN human rights bodies. -Assisting in the organizing, promoting and execution of conferences and meetings. -Preparing summaries and press releases on meetings and on GICJ activities. -Assisting with the maintenance of the GICJ website, Facebook and Twitter accounts. -Dealing with media requests, assisting in the preparation and distribution of the GICJ newsletter and press releases. -Conducting administrative tasks when needed.
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Account Manager
Webhelp Hellas - Athens, Greece
Account ManagementJanuary 2017 - January 2018 · 1 year and 1 month• Acting as the key interface between the customer and all relevant divisions. • Writing business plans for all current and opportunity tender business. • Meeting with clients promote the business through presentations. • Project management of the rollout of all new contracts and services. • Utilize, review and update the client database. • Conduct assessments of clients’ credibility. • Network with business partners and or distributors.
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Account Manager
Teleperformance Hellas - Athens, Greece
Account ManagementSeptember 2015 - December 2016 · 1 year and 4 monthsDriving sales growth by selling Apple products, systems and services to medium and large commercial businesses within an assigned sales territory.
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Branch Manager / Team Leader
VFS Services swiss branch - Geneva, Switzerland
ManagementNovember 2013 - March 2015 · 1 year and 5 months• Able to manage a range of customer projects at any one time. • A team player, fun, happy to muck in, ambitious, passionate, honest and energetic. • Able to develop customized conceptual selling presentations. • Maintaining relationships with clients by providing support, information, and guidance. • Identifying individuals who can initiate and influence a buying decision. • Strong numerical ability knowledge of handling and negotiating costing and pricing. • Self-motivated, possessing high energy levels and a desire to win. Can successful sell to large complex, or national accounts.
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volunteer
Caddie Service - Geneva, Switzerland
OtherJanuary 2012 - October 2013 · 1 year and 10 months -
Restaurant Manager
Al Markeb & Co. - Amman, Jordan
F&B ManagementFebruary 2009 - December 2011 · 2 years and 11 months -
Front Desk Receptionist
Fairmont Grand Hotel Geneva - Geneva, Switzerland
ReceptionFebruary 2008 - February 2009 · 1 year and 1 monthInternship
Education
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Post Graduate
Swiss Hotel Management School [ SEG ] - Montreux, Switzerland
September 2007 - February 2008 -
Diplome in Hotel Management.
American Hotel & Lodging Educational Institute
February 2003 - May 2005 -
Diploma in Business Administration.
Faculty of Tourism, Eastern Mediterranean University - Famagusta, Cyprus
February 2001 - February 2003
Languages
6 languages
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Arabic
Native or fluent
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English
Native or fluent
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French
Native or fluent
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Turkish
Notions
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Greek
Notions
-
German
Notions
Personal information
Nationalities
-
Swiss
Date of birth
February 20th 1981
Skills
11 skills
- B2B
- Event Management
- Event Planning & Managing
- Fxnet
- hotel sales
- IWorks
- Mac OS
- Microsoft Office
- Microsoft Windows
- Micros POS
- Opera / Fidelio
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