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Possesses strong analytical and problem solving skills, with the ability to make well thought out
decisions Excellent written and verbal communication skills, with strong negotiation and interpersonal
skills Ability to manage multiple tasks Self-motivated team player with excellent communication skills
Has the confidence to speak to different, multi-cultural groups Ability to understand client’s needs Wide
experience in customer service and travel Can work well under pressure.
Reservation Team Leader
Anantara Abu Dhabi - Dubai, United Arab EmiratesFront Office receptionAugust 2016 - September 2017 · 1 year and 2 months
Front Office Supervisor
Regency - Amman, JordanFront Office receptionMay 2015 - July 2016 · 1 year and 3 months
2017 Schedule activities for guests, Plan and coordinate all promotional activities targeting clients, Trace relevant statistics about Clientele, Coordinate and supervise all activities for guests, Assist with check-ins / check-outs of clients, Greet Guests upon Arrival, Assist guests with airline bookings and reconfirmation’s, Assist all departments in being receptive to the needs of guests,Assist staff with language and culture, Attend recreation activities when necessary, Plan and conduct group and function Rundown meetings, Assist in any other duties when required by the Front Office Manager, Assist with translations (information: Guest directory; menus etc.) as required, Provide feedback from Guests to Front Office Manager for action.
Guest Relations Supervisor
Regency - Amman, JordanFront Office receptionJune 2013 - March 2015 · 1 year and 10 months
Assigning rooms to guests Answering telephonic and in-person queries related to hotel services and resolved any issue Processed guests’ check ins and outs preparing and completed room and restaurant bills Assisting guests’ in storing valuables in secure deposit box Liaising with other departments of hotel Handling payments through cash, and credit cards.
RED SEA INSTITUTION - Amman, JordanAugust 2010 - August 2012
- Social skills