Ramy Msadek

Ramy Msadek

Concierge at Portico
Lives in Harderwijk, Netherlands
over 6 months ago

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Honesty and Integrity are my highest values.

I am 29 years old and I feel very fortunate to have worked in the hospitality industry for multiple International award winning 5 Star Hotels in the past 9 years in London.

I am confident to provide a bespoke world class customer service and proud to say that I had the chance to work closely with high net worth individuals and hollywood stars,
I have observed the operations between the departments and did cross training in different positions within the hotel to learn the operation system within.

Experience

  • Concierge

    Portico - London, United Kingdom

    Front Office reception
    January 2017 - May 2017 · 5 months

    Concierge at South bank Tower

  • Lifestyle Concierge

    Les Concierges - London, United Kingdom

    Rooms division
    October 2016 - December 2016 · 3 months

    Providing concierge services via a call centre for visa premium card holders worldwide focusing on the english and arabic areas, ASIA/AUSTRALIA/US/MIDDLE EAST

  • Life Style Assistant

    Grosvvenor House Suites by Jumeirah - London, United Kingdom

    Front Office concierge
    January 2012 - May 2016 · 4 years and 5 months

  • Night Concierge

    The Waldorf Hilton - London, United Kingdom

    Front Office concierge
    May 2010 - January 2012 · 1 year and 9 months

Languages

  • English
    Native or fluent
    100%
  • Arabic
    Native or fluent
    100%
  • French
    Limited working
    40%
  • Italian
    Notions
    20%

Skills

  • Can fix computer.
  • Duty manager
  • Front Office Concierge
  • Handle complain guest
  • Honesty and integrity
  • LQA
  • Multi languages
  • Passion for customer care
  • Quick problem solver
  • Room Attendant
  • Room Division
  • Staff managment

Other

  • LQA Certificate

    LQA outstanding service delivery certificate

Connections
Kinga Simon
Sales and marketing at E-value
Calvin Susanto
F&B Service Intern at Golf-Hôtel René Capt
Kaan ALPTEKIN
Butler at Mandarin Oriental Hotel Group
View 15 connections
Following
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