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Honesty and Integrity are my highest values.
I am 29 years old and I feel very fortunate to have worked in the hospitality industry for multiple International award winning 5 Star Hotels in the past 9 years in London.
I am confident to provide a bespoke world class customer service and proud to say that I had the chance to work closely with high net worth individuals and hollywood stars,
I have observed the operations between the departments and did cross training in different positions within the hotel to learn the operation system within.
Portico - London, United KingdomFront Office receptionJanuary 2017 - May 2017 · 5 months
Concierge at South bank Tower
Les Concierges - London, United KingdomRooms divisionOctober 2016 - December 2016 · 3 months
Providing concierge services via a call centre for visa premium card holders worldwide focusing on the english and arabic areas, ASIA/AUSTRALIA/US/MIDDLE EAST
Life Style Assistant
Grosvvenor House Suites by Jumeirah - London, United KingdomFront Office conciergeJanuary 2012 - May 2016 · 4 years and 5 months
The Waldorf Hilton - London, United KingdomFront Office conciergeMay 2010 - January 2012 · 1 year and 9 months
EnglishNative or fluent100%
ArabicNative or fluent100%
- Can fix computer.
- Duty manager
- Front Office Concierge
- Handle complain guest
- Honesty and integrity
- Multi languages
- Passion for customer care
- Quick problem solver
- Room Attendant
- Room Division
- Staff managment
LQA outstanding service delivery certificate